SCORE Conference 2010
was a big success! Click here for Virtual Conference information


25 Companies Qualify to Receive the 2009 NorthFace ScoreBoard Award SM
(click here)

 

CEM Bootcamp Strategy webinars are held every month! Click here to be notified of the next webcast.



Losing customers in a down

economy is not an option!
 


 

Customer Experience Management
Strategy Services



We offer a suite of modular services -- customized to your
specific needs and market dynamics -- that cover all aspects
of
Customer Experience Management strategy, satisfaction and retention.

 

These services include:
 

View From the Top Research Panel
NorthFace ScoreBoard AwardSM
Customer and Employee Surveys
Lead Generation Teleservices
Loyalty Training
Management Consulting
Center for Loyalty Research
 

Highlights from SCORE 2009 NorthFace ScoreBoard AwardsSM

  Highlights from SCORE 2008 NorthFace ScoreBoard AwardsSM
Omega’s CEM Playbook StrategyTM  

Customers Discuss Omega’s Value Proposition

RelayHealth

 


Building Customers for LifeSM
 

  Kronos Incorporated
 
  View from the Top Research Panel-500
Netezza Corporation

Omega’s CEM Communications Strategy
  Hear a 3-minute Sky-Radio interview on the importance
of customer loyalty!
     
Since 1984, Omega Management Group Corp. has designed and implemented Customer Experience Management strategies that help companies maximize customer and employee satisfaction and retention. 

Using Omega’s proven, innovative Clear Customer Intelligence Methodology approach, companies see significant gains in sales and profits by learning how to consistently exceed customer expectations – regardless of competitive activity or fluctuations in the economy.

If that isn’t important to you, that’s your  business. If it is, that’s Omega’s business.
"Delivering a consistently superior customer
experience -- not just promising it -- is the hallmark
of a world-class service organization."
 
    -- John Alexander Maraganis
        President & CEO
        Omega Management Group Corp.