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Omega designs and implements Customer Experience Management (CEM) programs that help companies drive revenue and profits and maximize customer and employee satisfaction and retention. We make it our business to help your business grow by making your brand a leader in customer service excellence.


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The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy℠ guides companies to help them continuously exceed customer expectations-increasing revenues and profits. The goal behind our CEMPRO training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees. Every organization has unique challenges to address on the road to customer service excellence. Our seasoned service executives and CEM professionals provide a rich suite of custom consulting services that align your culture, processes, products and service operations in ways to consistently exceed customer and employee expectations.
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Customer Experience Articles

Videos need to be supported to generate customer support results
August 27th, 2013


Social media engagement depends on content
August 26th, 2013


Understand customer expectations to earn loyalty
August 22nd, 2013


Customers buying from firms that share their values
August 22nd, 2013


CEM Strategy Videos
Do You Provide World Class Customer Service?

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