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The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.


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Raise the service awareness, commitment, competence and operational practices of all frontline employees.


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Recent Blog Posts

19 Dec

Engage Employees With These 5 Inexpensive Tips

Relationship building is the key to engaged employees.  Engaged employees boost company sales and ignite passion in customers that might have been on the fence.  Employees are the core of any business and without them your company will fail.  Keep workers engaged wit ...
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16 Dec

Consistent Internal Procedures Amplify Customer Satisfaction

Formal business processes like product creation, service delivery, and streamlined internal communication can have a positive influence on customer satisfaction. A report from the University of Buffalo School of Management revealed small businesses specializing in in ...
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