Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.


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Raise the service awareness, commitment, competence and operational practices of all frontline employees.


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Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations.

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Recent Blog Posts

26 Feb

How Tibble v. Edison Teaches Us the Advantages of an Employee Reward P

This week, the U.S. Supreme Court takes on the case of Tibble v. Edison International, which could impact the way millions of American employees save for retirement. The case of Tibble v. Edison seeks to put pressure on companies to cut costs that go along with 401(k) r ...
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19 Feb

Why CEM is the Glue to Your Organization’s Success

Business executives know that key accounts are vital to a thriving bottom line. Customer satisfaction equals increased revenues, which is why we provide a baseline evaluation of your current customer experience management strategies to offer insight into where improveme ...
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The Secret Sauce to Using an Employee Engagement Strategy that Drives Customer Loyalty
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