Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy guides companies to help them continuously exceed customer expectations and increasing revenues and profits.


CEM Training - Be a CEMPROSM

The goal behind our Customer Experience Management Professional training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees.


Enlist a CEM Professional

We understand the unique challenges of obtaining customer service excellence. Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations in ways to consistently exceed internal and external customer expectations.

Customer Experience Management Tools and Resources
Do You Provide World Class Customer Service? See if your organization qualifies.
NorthFace ScoreBoard Award
The Industry Forum on CEM Best Practices in Customer Loyalty and Retention.
2014 Highlights
CEM Strategy Free Videos Learn from the experts.

Recent Blog Posts

31 Jul

Customer Satisfaction Relies on Company Success

Company success directly impacts customer retention and satisfaction. The wisdom from successful entrepreneurs has been gathered and Omega Management Group shares the details. Follow Your Heart Dennis Crowley, CEO of Foursquare, still cites the advice of his mot ...
Read more
27 Aug

Videos need to be supported to generate customer support results

Technology has opened a number of new channels for companies to connect with their audiences. Social media and mobile tools allow businesses to provide engaging materials directly to individuals. Successfully driving activity through these channels depends on having con ...
Read more
view our blog

BCFL Webcasts

Inside Stories Behind Today's Most Successful Customer-Centric Companies VIEW WEBCAST
Cisco's Customer Experience Management Strategy is Central to its DNA VIEW WEBCAST
Building Customers For Life Insights Direct to Your Inbox

Connect With Us