CEM Bootcamp Strategy webinars are held every month! Click here to be notified of the next webcast. Any company is now eligible for the NorthFace ScoreBoard AwardSM Program (click here)   Losing customers in a down economy is not an option!     Customer Experience Management Strategy Services We offer a suite of modular services -- customized to your specific needs and market dynamics -- that cover all aspects of Customer Experience Management strategy, satisfaction and retention.   These services include:   View From the Top Research Panel NorthFace ScoreBoard AwardSM Customer and Employee Surveys Lead Generation Teleservices Loyalty Training Management Consulting Center for Loyalty Research

Highlights from SCORE 2009 NorthFace ScoreBoard AwardsSM   Highlights from SCORE 2008 NorthFace ScoreBoard AwardsSM Omega’s CEM Playbook StrategyTM   Customers Discuss Omega’s Value Proposition RelayHealth   Building Customers for LifeSM     Kronos Incorporated     View from the Top Research Panel-500 Netezza Corporation Omega’s CEM Communications Strategy   Hear a 3-minute Sky-Radio interview on the importance of customer loyalty!       Since 1984, Omega Management Group Corp. has designed and implemented Customer Experience Management strategies that help companies maximize customer and employee satisfaction and retention.  Using Omega’s proven, innovative Clear Customer Intelligence Methodology℠ approach, companies see significant gains in sales and profits by learning how to consistently exceed customer expectations – regardless of competitive activity or fluctuations in the economy. If that isn’t important to you, that’s your  business. If it is, that’s Omega’s business. "Delivering a consistently superior customer experience -- not just promising it -- is the hallmark of a world-class service organization."       -- John Alexander Maraganis         President & CEO         Omega Management Group Corp.