Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.

PLAYBOOK STRATEGYSM

CEM Training - Be a CEMPROSM

Raise the service awareness, commitment, competence and operational practices of all frontline employees.

TRAINING PROGRAMS

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Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations.

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May 20-22, 2015

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Recent Blog Posts

12 Jan
2015

How to Win Repeat Business Through the Customer Experience

Technology is developing at a rapid pace. From mobile applications to computer software, developers are personifying, streamlining, and advancing the customer experience. The latest method to influence customers is through customized product design. Learn how to market ...
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30 Dec
2014

Happy Holidays from Omega Management Group!

As the year comes to an end, and everyone travels home for the holidays, we think about what we are grateful for. Our relationship with you is something we treasure and value. Thank you for the incredible opportunity to help service your needs. We wish you a very happy ...
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BCFL Webcasts

Mapping the Customer Journey to Improve CEM Playbook Effectiveness View Recorded
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The Seven Key Characteristics for Successful CEM Leadership View Recorded
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