Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy guides companies to help them continuously exceed customer expectations and increasing revenues and profits.


CEM Training - Be a CEMPROSM

The goal behind our Customer Experience Management Professional training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees.


Enlist a CEM Professional

We understand the unique challenges of obtaining customer service excellence. Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations in ways to consistently exceed internal and external customer expectations.

Customer Experience Management Tools and Resources
Do You Provide World Class Customer Service? See if your organization qualifies.
NorthFace ScoreBoard Award
The Industry Forum on CEM Best Practices in Customer Loyalty and Retention.
2014 Highlights
CEM Strategy Free Videos Learn from the experts.

Recent Blog Posts

10 Sep

New Report Highlights Opportunities and Challenges Facing Digital Mark

A recently released report from Econsultancy uses a survey of more than 2,500 marketers and internet professionals to identify trends, opportunities and challenges facing digital marketers around the globe. Its key findings are summarized here. Consistently impro ...
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3 Sep

Six Small Data Tips for Superior Customer Service and a Successful Bus

Great customer service is specific to a particular customer experience. It requires engagement from employees from the onset and a willingness to get to know each individual client. The main ingredient for this secret formula is small data. Small data encompasses all ...
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BCFL Webcasts

Best Practices in Building a Customer-Centric Organization 1:00PM - 2:00PM EST
Sept. 18
Engaged Employees Drive Customer Loyalty 2:00PM - 3:00PM EST
SEPT. 25
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