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Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.

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Raise the service awareness, commitment, competence and operational practices of all frontline employees.

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Recent Blog Posts

15 Jun
2016

How to Deliver Optimum Omni-channel Customer Service

Omni-channel was a big buzzword at Omega’s recent SCORE Conference, with so much focus lately on what it means to CX professionals. It’s no wonder, given how complex customer service has become with the number of touchpoints a prospective buyer can now experience t ...
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30 May
2016

SCORE Conference 2016 Highlights

SCORE Conference 2016, the annual industry forum on CX best practices, once again showcased leading experts in service and marketing who spoke on topics ranging from service revenue strategy and competitive analytics to change management practices and omni-channel strat ...
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Win/Loss Analysis is a Key CX Component
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Building Customers For Life Webcast Series
Using EFM Technology to Create a Superior Customer Experience
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