Omega Management Group Corp. is a pioneer and recognized expert in developing and implementing customer experience management (CEM) strategy programs that lead to increased product and service revenue and profits. Founded in 1984, Omega was built on the entrepreneurial spirit of its founder John Maraganis who had been an innovator in helping to develop the first dedicated commercial, off-the-shelf, field service management software, "fieldwatch." From these early roots in the customer relationship management (CRM) industry, Omega continues to be an industry leader and innovator while helping companies increase revenues and profits by enhancing the customer experience.

Omega's services are encompassed in our CEMDNA Playbook Strategy:

Omega's innovative programs include:

NorthFace ScoreBoard℠ Award: This program was established in 2000 to recognize companies that have developed world-class service organizations. The award recognizes organizations that not only offer exemplary customer service, but center their existence on a deep commitment to exceeding customer expectations. Due to its unique, customer-only vote criteria, the NFSB Award has been viewed from its inception as the only objective benchmark for excellence in customer service.

SCORE Conference (Symposium for Customer Operations and Relationships Exposition): Held since 2003, this annual industry event is the only conference in the world where CRM executives from customer service, sales, marketing and human resources gather to focus on best practices in building CEM strategies to drive business growth through advances in customer and employee satisfaction and retention.

Certified CEM Professional (CEMPRO℠) Training: CEMPRO Advocate and CEMPRO Customer-Facing Group CEM training programs are delivered through our affiliate Customer Relationship Management Institute (CRMI). CEMPRO certification demonstrates mastery of best practices and uniform standards of excellence that apply to implementing and managing customer satisfaction/loyalty and employee engagement.

While every organization is different, each has a fundamental need to boost revenue and profits. Omega's CEM strategy helps clients reach these goals regardless of fluctuations in the economy by becoming world class, customer-centric organizations that consistently exceed customer expectations for service quality.

We work with clients ranging from Fortune500 companies to small-to-medium-size businesses. Let us help you incorporate CEM principles into your mission statement, making it an integral part of your company culture your corporate DNA.

Join such companies as GE Healthcare, Netezza, Kronos, Haemonetics, PegaSystems, Progress Software, Hewlett-Packard and Carl Zeiss Meditec whom we've helped achieve best-in-class, customer-centric status.

How can we help you exceed your customers' expectations? Consult with a CEM Strategist today.