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Career Opportunities

Since 1984, Omega has been a leader in providing services that increase customer satisfaction and retention by successfully partnering with our clients to achieve the goal of World Class Customer Service Organization.

Omega has been a pioneer (1980) in the CRM industry and in developing customer loyalty management strategy that brands an organization’s customer experience. Omega’s mission is to provide our clients with a competitive advantage by gathering and analyzing customer intelligence data that increases customer satisfaction and loyalty, which results in increased sales and profits.

We value superior performance and deliver high-quality service, so we look for people who strive for excellence. Most importantly, we value the trust our clients have placed in us, so we seek associates with the highest standards – individuals who take pride in making a positive impact.

All positions are at Omega’s headquarters facility in Billerica, Mass.  Amenities include: cafeteria with large dining room and outside patio (seasonal), health club, walking paths and ample free parking next to the building.  A childcare facility is nearby.

Standard benefits include: paid personal/sick/vacation/holidays, health insurance and direct deposit (payroll) along with 401K/Credit Union.

Omega is currently seeking applicants for the positions listed below.  Please email Diane Plante, Omega’s Human Resource Recruiter, stating the position of interest and presenting your qualifications. Please send your resume in RTF (Rich Text Format) versus Word. Thanks for your interest in a career with Omega!

TeleMarketing “RainMaker” Agents

  • $35K-$45K per year in hourly wages plus bonus
  • Project bonuses
  • Appointment bonuses
  • Annual company bonus
  • Paid personal/vacation/holidays
  • Health insurance
  • Direct deposit/401K/Credit Union

Our team of RainMaker Agents is highly regarded in the business industry. As a member of this team, you will develop prospect development campaigns that include email, webinars, seminars and conferences. You will follow-up these campaigns with a telemarketing effort to secure appointments and/or attendance to the events. We are seeking proven telemarketing individuals who are self-motivated and enjoy a bonus plan linked directly to performance.

Our TeleCenter facility includes a professional environment with new furnishings and state-of-the art computer systems. The TeleCenter design is airy, with natural light and the building has attractive outdoor seasonal facilities that provides for an exceptional working environment.

Qualified candidates must have previous business-to-business and/or business-to-consumer outbound teleservices experience, preferably conducting telemarketing campaigns to induce appointment setting. Successful candidates must possess a proven track record of outbound telephone calls with exceptional customer relationship skills.

There are part-time positions available (20 hours) 8:00 AM-1:00 PM or 1:00 PM-5:00 PM and full time positions (40 hours) 8:00 AM-5:00 PM, with one hour for lunch.

We are seeking TeleCenter Loyalty Agents for business-to-business outbound customer surveys and market research.  Foreign language skills are a definite plus, since Omega conducts surveys in Japanese, Chinese, Korean, Italian, German, Dutch, French Canadian and Spanish (Spain plus Puerto Rico) in addition to English.

Our TeleCenter facility includes a professional environment with, new furnishings and state of the art computer systems. The TeleCenter design is airy, with natural light and the building has attractive outdoor seasonal facilities that provides for an exceptional working environment.

Qualified candidates must have previous business-to-business and/or business-to-consumer outbound teleservices experience, preferably conducting market research, customer satisfaction surveys or telemarketing. Successful candidates must possess a proven record of accomplishment in outbound telephone calling with exceptional customer relationship skills.

There are part-time positions available (20 hours) 8:00 AM-1:00 PM or 1:00 PM-5:00 PM and full time positions (40 hours) 8:00 AM-5:00 PM, with one hour for lunch.


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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA 01821-3476.Tel: (978) 715-2900 Fax: (978) 663-2990  E-mail: info@omegascoreboard.com
Copyright ©2008 Omega Management Group Corp.