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CEM Communications Tools

Most organizations fail to exploit the value of marketing themselves as a customer-centric business. They work hard to make changes within their companies to improve customer loyalty—and then they neglect to spread the word to their customers and other stakeholders!

To assist you in this specialized field, Omega has developed comprehensive marketing pieces that differentiate you from the competition by focusing on your commitment to customer satisfaction and loyalty. They are Case Studies and the Customer Satisfaction Annual Report—both part of Omega's CEM Stakeholder Communications Strategy—that help you promote the success of your CEM strategy.

Case Studies provide a detailed, intensive account of how your commitment to exceeding customer expectations for service and support are producing measurable results by boosting revenue and profits and driving customer satisfaction and loyalty.

Sample Case Studies Click on any image below to view complete PDF

The Customer Satisfaction Annual Report is a particularly compelling and innovative way to demonstrate the positive business benefits you've achieved through a customer experience management strategy. The Customer Satisfaction Annual Report has the impact of a company's regular annual report, but incorporates the customer survey data collected during the year from your customer satisfaction program. This is an attractive and impressive report that validates your success in delivering world-class customer satisfaction and support—plus your commitment to exceeding customer expectations. It will quickly become a crucial tool for communicating your accomplishments to your customers.

Sample Customer Satisfaction Annual Reports Click on any image below to view complete PDF

A Customer Satisfaction Report Card provides the results of a third-party audit of your customer satisfaction data and is a powerful tool to share with clients and prospects who will pay attention to your superior ratings.

Sample Customer Satisfaction Report Card Click on the image below to view complete PDF

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