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Services

Employee Relationship Management

 

The Customer Relationship Management Institute (CRMI), a business unit of Omega Management Group, provides a wide range of employee relationship management services and educational workshops designed to help organizations create a workplace where employees are motivate and skilled, customers are valued and relationships are maximized.  CRMI’s employee loyalty services include employee training, employee feedback surveys, and incentive programs.

  • CRMI Workshops & Seminars - the acclaimed “Turning Loyalty into Gold”SM series of workshops and seminars that focus on developing a company culture that helps employees and management at all levels to deliver outstanding levels of service and products to customers.  Click here for more information on seminar objectives and content.

  • CRMI Employee Survey Programs - The Employee Satisfaction and Retention (ESR) program will provide a complete and comprehensive view of the level of employee satisfaction within your organization. Implementing a continuous employee improvement program will establish your organization commitment to employee satisfaction.  Best in class companies have recognized that it takes motivated & dedicated employees to attract and keep loyal customer.  Click here for more information on Employee Satisfaction and Retention (ESR) programs.

  • Management 360-Feedback Program - This program will provide you the services required to obtain feedback on each executive participant for their personal development.  Each participant will understand to what extent their leadership style; behavior and work competence is congruent and consistent with your company’s core values.   The Management 360-Feedback Program includes a unique web-reporting tool to visualize the results in graphics and or within a table format.  For us to contact you and provide additional information on Management 360-Feedback Programs, Click here.

  • CRMI Employee Incentive Programs -useful for employee loyalty management strategy programs, recognition and reward campaigns say “thank you” in a particularly meaningful and lasting way.  While cash bonuses are always well received, CRMI has found that allowing employees to select gifts from catalogs, or providing gift certificates, coupons or other tangible incentives have a far lasting, and beneficial, affect that cash alone.  For us to contact you and provide additional information on Employee Incentive Programs, Click here

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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA 01821-3476.Tel: 978.256.3331 Fax: 978.256.4556 E-mail: info@omegascoreboard.com
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