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“Turning Loyalty into Gold”^SM

The TLIG series is presented in half- and full-day modules that address customer and employee satisfaction & loyalty, either together, or separately. The customer content is intended for executives, managers and professionals who want to learn how to improve customer loyalty that in turn will increase revenues and profitability. The employee loyalty modules also appeal to executives, managers and human resource professionals who want to learn about the latest techniques in developing a loyalty culture that leads to increasing employee retention and motivating employees to achieve exceptional levels of performance.

The TLIG sessions raise awareness about the importance of excellence in product & service quality, relationship building, and how companies who are committed to exceeding customer and employee expectations become best-in-class performers.

To check on dates and locations for TLIG seminars, Click here

The “Turning Loyalty into Gold”^SM series includes workshops on improving employee skills. Topics include:

Building customers for life	Communicating effectively
Retaining employees	Leadership for professionals
Managing time and organizing work	Managing change in ever-changing industries
Dealing with difficult people	Successful problem solving skills

For more information on CRMI and skills improvement workshops, Click here CRMI provides you three delivery options:

Publicly: A shared learning experience with your peers and counterparts
On Site: A tailored learning experience just for you and your team
Part of a licensing agreement: A dynamic learning experience designed specifically for you and provided as part of a train the trainer program

For us to contact you and provide additional information on onsite training for your organization, Click here.

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