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Key Account Strategy |
Win Back Strategy |
Employee Reward Program |
Customer and Employee Surveys
Center for Loyalty Research
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Reporting |
Teleservices |
Training |
Consulting |
Loyalty
Marketing Services |
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Services
Employee Satisfaction and Retention
The CRMI
Employee Satisfaction and
Retention (ESR) program
is focused on developing,
measuring and monitoring your employees’ satisfaction with and awareness of
their work environment. This vehicle is a crucial tool for listening and
communicating with your employees and demonstrates your organization’s
commitment to total employee satisfaction. It will establish your company as one
that believes employees are their greatest asset. Further, it will provide the
critical information necessary for recommending training and education as well
as the opportunity to improve the organizational health of your company
The information obtained from
employee surveys can give you the management knowledge that directly impacts
the bottom line and creates positive employee relations in any or all of the
following ways:
Hard
Results
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Identifying cost-saving opportunities
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Improving productivity
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Reducing turnover
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Strengthening supervision
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Evaluating customer-service related issues
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Assessing training and / or educational needs
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Streamlining communication
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Strengthen synergy among inner departments
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Determining employees' understanding and acceptance of the company mission
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Measurement
Our employee surveys focus on measuring the
following key aspects of employee satisfaction |
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Overall
Job Satisfaction
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Satisfaction with the Work
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Coworker
Performance/Cooperation
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Pay
Satisfaction
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Benefits
Satisfaction
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Promotions/Career Advancement
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Supervisory Promotion of Teamwork and Participation
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Supervisory Instruction/Guidance
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Communication
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Human
Resources/Personnel Policies
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Concern
for Employees
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Productivity/Efficiency
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Training &
Development
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Physical
Working Conditions
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Customer
Service
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Strategy/Mission
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Job Stress
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CRMI has a library of questions to draw on to meet your
employee intelligence needs. You can view our sample Employee survey here:
http://www.surveysolutions.com/omega/bestcompany/best.htm. There is no need
to answer the questions, just view each page and click on next to view the next
page.
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ScoreBoard Reporting
CRMI’s simple, easy to read ScoreBoard
Reporting will clearly illustrate the
areas of strength and weakness.
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Employee Feedback
CRMI’s
Electronic Employee Feedback Report feature allows you
to share your organization’s message & vision statements as well as summarized
employee survey results with graphical displays
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Customer Satisfaction &
Retention is enhanced with loyal employees that have a “customer for life”
philosophy. It is critical during these lean times to make sure that your
employees feel that they have necessary knowledge and tools to exceed customer
expectations. Let CRMI help you create a loyalty culture today.
For us to contact you with more information on employee satisfaction and
retention programs,
Click
here. |
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Top
Omega Management Group Corp.
139 Billerica Road,
Chelmsford, MA 01824
Tel: 978.256.3331
Fax:978.256.4556
E-mail:
info@omegascoreboard.com
Copyright ©2004 Omega Management
Group Corp |