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Employee Satisfaction and Retention

The CRMI Employee Satisfaction and Retention (ESR) program is focused on developing, measuring and monitoring your employees’ satisfaction with and awareness of their work environment. This vehicle is a crucial tool for listening and communicating with your employees and demonstrates your organization’s commitment to total employee satisfaction. It will establish your company as one that believes employees are their greatest asset. Further, it will provide the critical information necessary for recommending training and education as well as the opportunity to improve the organizational health of your company

The information obtained from employee surveys can give you the management knowledge that directly impacts the bottom line and creates positive employee relations in any or all of the following ways:

Hard Results

Identifying cost-saving opportunities
Improving productivity
Reducing turnover
Strengthening supervision
Evaluating customer-service related issues
Assessing training and / or educational needs
Streamlining communication
Strengthen synergy among inner departments
Determining employees' understanding and acceptance of the company mission

Measurement

Our employee surveys focus on measuring the following key aspects of employee satisfaction

Overall Job Satisfaction
Satisfaction with the Work
Coworker Performance/Cooperation
Pay Satisfaction
Benefits Satisfaction
Promotions/Career Advancement
Supervisory Promotion of Teamwork and Participation
Supervisory Instruction/Guidance
Communication
Human Resources/Personnel Policies
Concern for Employees
Productivity/Efficiency
Training & Development
Physical Working Conditions
Customer Service
Strategy/Mission
Job Stress

CRMI has a library of questions to draw on to meet your employee intelligence needs. You can view our sample Employee survey here: http://www.surveysolutions.com/omega/bestcompany/best.htm. There is no need to answer the questions, just view each page and click on next to view the next page.

ScoreBoard Reporting

CRMI’s simple, easy to read ScoreBoard Reporting will clearly illustrate the areas of strength and weakness.

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Employee Feedback

CRMI’s Electronic Employee Feedback Report feature allows you to share your organization’s message & vision statements as well as summarized employee survey results with graphical displays

Customer Satisfaction & Retention is enhanced with loyal employees that have a “customer for life” philosophy. It is critical during these lean times to make sure that your employees feel that they have necessary knowledge and tools to exceed customer expectations. Let CRMI help you create a loyalty culture today. For us to contact you with more information on employee satisfaction and retention programs, Click here.

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