Flir Systems

Eight-Time Recipient of the NorthFace ScoreBoard Award

Key Take Away:

"FLIR has learned the importance of customer feedback follow-up....generally, customers will let you know how they really feel when you ask a question like, "Are there any additional comments you would like to make to Service Management?" When customers provide a response to this type of question (whether it be negative or positive), they do it to solicit a reaction from us...our feedback response team, created from people with years of experience working with customers and a solid understanding of our products and markets, continues to do an outstanding job addressing all of our customers' comments."

Shelly Schnyer
Manager Service Administration

About Flir Systems:

FLIR was founded in 1978, originally providing infrared imaging systems that were installed on vehicles for use in conducting energy audits. Later, we expanded our focus to other applications and markets for our technology, in particular, designing and selling stabilized thermal imaging systems for aircraft used by law enforcement. We have since grown substantially due to increasing demand for infrared products across a growing number of markets combined with the execution of a series of acquisitions. Today we are one of the world leaders in the design, manufacture and marketing of thermal imaging and stabilized camera systems for a wide variety of applications in the commercial, industrial and government markets, internationally as well as domestically.