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The
best way to increase revenue and profits in today's challenging market
conditions is to build long-term customer and employee satisfaction and
loyalty. Make a
loyalty management strategy
part
of your culture and you'll build profitable
customer relationships for
life! |
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Think how valuable The Gold Series Webinars can be for your employees,
management team and channel partners!
Click here
to schedule an invitation
on the topic/s of your choice -
just for your organization. CRMI will register your attendees and conduct the webinars, including
live Q&A. You can even purchase the recorded webinar for on-demand
viewing.
Each topic runs approximately 60 minutes, including Q&A. |
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How
effectively an organization communicates the objectives and benefits of
a loyalty management strategy is critical to the success of the
program. Get tips on branding your loyalty management campaign for
maximum impact, and how to leverage your achievements to gain valuable
media exposure and strengthen your competitive market position. |
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In
this session, learn the key components of a loyalty management strategy,
including customer loyalty, employee loyalty and employee incentives
that will lead to increased company revenue and profits by boosting
customer retention and growth. A key ingredient in implementing this
strategy is an effective employee incentive program that links employee
incentives to measurable increases in customer satisfaction. |
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Embark
on the journey to customer centricity! Learn how to align your
company's resources to effectively meet the ever-changing needs of your
customer base, while creating mutually profitable relationships. |
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Service executives face the ever-increasing challenge of redefining the
expectations and business processes that surround their customers, and
understanding the value contribution of those customers. Learn how to
meet the challenge of developing a customer-driven business strategy
that maximizes contribution to the enterprise. |
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Most
companies find that 80 percent of their business comes from 20 percent
of their customers. Yet they often fail to have a specific key account
strategy. Learn how to identify those crucial key accounts and then
devise a plan to ensure optimum satisfaction and loyalty of those
customers that you simply cannot afford to lose. |
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Speed,
quality and cost are the engines driving productivity, revenue growth,
and sustained competitive advantage. Lean Six Sigma addresses all
three areas to boost customer loyalty. Gain insight into these proven
concepts of measurement, process orientation, customer focus,
team-oriented management and continuous performance improvement. |
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The
Customer Relationship Management Institute (CRMI) offers a range of
training and education programs designed to help organizations create a
workplace where employees are motivated and skilled, customers are
valued and relationships are maximized. CRMI seminars, webinars,
conferences and research focus on best practices in customer and
employee satisfaction, loyalty and retention, as well as incentives that
boost employee productivity and performance.
For
more information, call
(866)
610-6700
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