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Morning
Session:
Turning Customer Loyalty Into Gold
The customer loyalty strategy component contains the key
elements of a customer loyalty program, including a key account
strategy and how to leverage your investment by implementing a
loyalty management and marketing program.
Afternoon
Session:
Turning Employee Loyalty Into Gold
The employee
loyalty strategy component includes how to measure, monitor and
increase employee performance and satisfaction, and the key
components of an employee incentive program that will link
employee incentives to measurable increases in customer
satisfaction.
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