Haemonetics

Eleven-Time Recipient of the NorthFace ScoreBoard Award

Key Take Away:

"Haemonetics has leveraged (Omega's) closed loop feedback model whereby we made our survey results completely transparent to the entire Services organization (every employee), and then worked from the ground level up what were the themes of our customer feedback, what were our action items (which we then prioritized) and once we implemented these actions based off the feedback we went back and shared with our customers, including thanking them....we tied 50% of the entire Services organizations annual bonus plan to our customer satisfaction survey results..."

Brian Gardiner
Vice President of North America Customer Support & Services

(NorthFace ScoreBoard Award accepted by Brian Gardiner pictured on the left)

About Haemonetics:

For more than 35 years, Haemonetics has been a global leader in blood processing technology. We have historically marketed automated blood and plasma collection systems and surgical blood salvage systems. But today, Haemonetics is providing more than just devices and consumables to our customers. Through internal product development and acquisition, we have significantly expanded our product offerings. Our portfolio of devices and consumables, information management platforms, and consulting services delivers a suite of blood management business solutions for our customers.

View Haemonetics' NorthFace ScoreBoard Award press release.