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Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.

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Raise the service awareness, commitment, competence and operational practices of all frontline employees.

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May 20-22, 2015

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Recent Blog Posts

22 Apr
2015

What Key Team Building Training We Can Learn From the SEALs

Navy SEAL teams are known for making the impossible possible and overcoming the most intimidating of challenges. They are also known for their incredible teamwork culture, which all businesses can benefit learning from. When you think of the SEALs, you likely think o ...
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14 Apr
2015

Five Steps to Applying “Big Data” to Your Customer Communications

In a recent article by Andy Wood that appeared in Customer Care News, called “Five Steps to Applying ‘Big Data’ to Your Customer Communications and Marketing,” Wood discussed how “Big Data” has transformed into a necessary tool in marketing and creating a po ...
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