Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy guides companies to help them continuously exceed customer expectations and increasing revenues and profits.

PLAYBOOK STRATEGYSM

CEM Training - Be a CEMPROSM

The goal behind our Customer Experience Management Professional training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees.

TRAINING PROGRAMS

Enlist a CEM Professional

We understand the unique challenges of obtaining customer service excellence. Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations in ways to consistently exceed internal and external customer expectations.

CONSULTING SERVICES
Customer Experience Management Tools and Resources
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Recent Blog Posts

26 Sep
2014

How Journey Mapping Skyrockets Service Delivery

Journey mapping is a company diagram that illustrates what customers truly want through a real world experience of service delivery, product involvement, and at many times a combination of both. The more touch points a customer experiences, the more detailed the map. ...
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10 Sep
2014

New Report Highlights Opportunities and Challenges Facing Digital Mark

A recently released report from Econsultancy uses a survey of more than 2,500 marketers and internet professionals to identify trends, opportunities and challenges facing digital marketers around the globe. Its key findings are summarized here. Consistently impro ...
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