Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy guides companies to help them continuously exceed customer expectations and increasing revenues and profits.


CEM Training - Be a CEMPROSM

The goal behind our Customer Experience Management Professional training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees.


Enlist a CEM Professional

We understand the unique challenges of obtaining customer service excellence. Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations in ways to consistently exceed internal and external customer expectations.

Customer Experience Management Tools and Resources
Do You Provide World Class Customer Service? See if your organization qualifies.
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The Industry Forum on CEM Best Practices in Customer Loyalty and Retention.
2014 Highlights
CEM Strategy Free Videos Learn from the experts.

Recent Blog Posts

24 Oct

Five Tips to Master Customer Experience and Grow Your Bottom Line

There are few business processes more effective than mastering the world of customer experience management (CEM) to effectively maximize profits and develop a steady flow of loyal clients. While CEM is understood broadly, its basic functions track, organize, and overse ...
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9 Oct

Transform Your Business with Customer Relationship Management (CRM)

Most businesses seek resources and a competitive edge to help them grow in the ever competitive marketplace. An asset for them to consider investing in is a customer relationship management system (CRM). These CRM programs have been designed to enhance the productivi ...
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