Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA.


CEM Training - Be a CEMPROSM

Raise the service awareness, commitment, competence and operational practices of all frontline employees.


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Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations.

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May 20-22, 2015

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Recent Blog Posts

27 Apr

How to SCORE Winning Business Strategies

Whether you are new to SCORE or have joined us before, you can't afford to miss our 13th annual customer service industry event, taking place on May 20-22, 2015 at the Seaport Hotel in Boston. SCORE Conference topics are always selected to both strengthen current CEM st ...
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22 Apr

What Key Team Building Training We Can Learn From the SEALs

Navy SEAL teams are known for making the impossible possible and overcoming the most intimidating of challenges. They are also known for their incredible teamwork culture, which all businesses can benefit learning from. When you think of the SEALs, you likely think o ...
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Case Studies: Award-Winning CEMDNA Playbook Strategies
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Getting Your Service Strategy Right
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