Strategy - Attain the DNA of CEM

The objective of a CEM strategy is to integrate customer centricity as a part of a business' DNA. Our CEMDNA Playbook Strategy guides companies to help them continuously exceed customer expectations and increasing revenues and profits.


CEM Training - Be a CEMPROSM

The goal behind our Customer Experience Management Professional training and certification program is to help companies create a customer-centric culture that raises the service awareness, commitment, competence and operational practices of all frontline employees.


Enlist a CEM Professional

We understand the unique challenges of obtaining customer service excellence. Our Customer Experience Management professionals provide a rich suite of CEM consulting services that align your culture, products and operations in ways to consistently exceed internal and external customer expectations.

Customer Experience Management Tools and Resources
Do You Provide World Class Customer Service? See if your organization qualifies.
NorthFace ScoreBoard Award
The Industry Forum on CEM Best Practices in Customer Loyalty and Retention.
2014 Highlights
CEM Strategy Free Videos Learn from the experts.

Recent Blog Posts

9 Oct

Transform Your Business with Customer Relationship Management (CRM)

Most businesses seek resources and a competitive edge to help them grow in the ever competitive marketplace. An asset for them to consider investing in is a customer relationship management system (CRM). These CRM programs have been designed to enhance the productivi ...
Read more
26 Sep

How Journey Mapping Skyrockets Service Delivery

Journey mapping is a company diagram that illustrates what customers truly want through a real world experience of service delivery, product involvement, and at many times a combination of both. The more touch points a customer experiences, the more detailed the map. ...
Read more
view our blog

BCFL Webcasts

Best Practices in Building a Customer-Centric Organization View Recorded Webcast
Engaged Employees Drive Customer Loyalty View Recorded Webcast
Building Customers For Life Insights Direct to Your Inbox

Connect With Us