Omega Management Group

Find out more about Omega through articles, news releases, events and webcasts, plus our video library that includes Voice of the Customer (VoC) videos we have produced for some clients. We invite you to take a comprehensive look at what an effective CEM strategy has done for our customers - and learn what we can do for you.

Events & Webcasts

To share our thought leadership with service executives and other industry professionals in the customer loyalty field, Omega produces the annual SCORE Conference and hosts a CEM Playbook Strategy Boot Camp webcast. We also produce regular webcasts on current trends in the marketplace.

View Our Webcast Library

CARE Program Overview Webcast

CEM Assessment Program Overview Webcast

CEMDNA Certified Partner Program Overview Webcast

CEMPRO-Advocate Training Program Overview Webcast

CEMPRO-CFG Training Program Overview Webcast

NorthFace ScoreBoard Audit Program Overview Webcast

What's the Soft Spot in Your VoC Program?

Turning the Contact Center Into Gold

Video Library

CEM Strategy Videos:

Building Customers For Life

CEM Communications Strategy

CEM Playbook Strategy

Customers Discuss Omega's Value Proposition

Make Your Customer Events Unforgettable
(courtesy of our partner Black Cat Productions)

NorthFace ScoreBoard Award Videos:

Highlights from SCORE 2008 NorthFace ScoreBoard Awards

Kronos Incorporated (NFSB Award Recipient)

Netezza, an IBM Company (NFSB Award Recipient)

RelayHeatlh (NFSB Award Recipient)

Voice of the Customer (VoC) Videos:

ACIST Medical Systems

Alfa Wassermann

DMS Health Technologies

SimplexGrinnell