News Releases

News Releases

Omega in the News

Omega in the News

Video Library

Video Library

Webcast Library

Webcast Library

BCFL Insights

BCFL Insights

Omega Blog

Omega Blog

Omega Honors 35 Companies for Delivering ‘World-Class’ Customer Service; 2 Cited for Certification in Employee Training

Omega Honors 35 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2016 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.
CEMPRO–certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 16, 2017 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 35 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2016.

Posted in News Releases

OMNIlife Science

Posted in Video Library, VoC Videos

NetScout

Posted in Video Library, VoC Videos

Stago

Posted in Video Library, VoC Videos

Omega Honors 44 Companies for Delivering ‘World-Class’ Customer Service; 2 Cited for Certification in Employee Training

Omega Honors 44 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2015 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

CEMPROSM-certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 21, 2016 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 44 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2015.

Posted in News Releases

Oracle

Posted in Video Library, VoC Videos

Rapid7

Posted in Video Library, VoC Videos

Bruker

Posted in Video Library, VoC Videos

Bullhorn

Posted in Video Library, VoC Videos

Omega, Service Strategies Partner to Drive World-Class Customer Experiences

Omega, Service Strategies Partner to Drive World-Class Customer Experiences 

Customers and partners of Service Strategies can qualify to receive Omega’s NorthFace ScoreBoard AwardSM for customer service excellence Customers and partners of OMEGA can receive Service Strategies’ Health Check services for measuring service performance

BOSTON; SAN DIEGO; April 2, 2015 – The customers and partners of Omega Management Group Corp., specialists in implementing Customer Experience Management (CEM) strategies; and Service Strategies Corp., a leading provider of service improvement programs,now have the opportunity to receive key audit services that will significantly enhance their customer experiences.

Posted in News Releases