CRMI Rebrands as a Membership-Driven Organization
Dedicated to ‘All Things CX’

Customer Relationship Management Institute (CRMI) provides one-stop shopping for business professionals and tech vendors devoted to customer experience (CX) management strategy

NORTH BILLERICA, Mass.; May 8, 2017 – The Customer Relationship Management Institute (CRMI), the strategic employee engagement and training partner of Omega Management Group Corp., announced today that is has completed the transition to a membership-based organization dedicated to providing a single point of contact for “All Things CX,” recognizing the growing influence of customer experience (CX) management as a critical business strategy in virtually all industries and business sectors.

Omega Honors 37 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2016 NorthFace ScoreBoard Award^SM consistently exceeded customer expectations.
CEMPRO–certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 16, 2017 – Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 37 companies have qualified to receive its NorthFace ScoreBoard Award^SM for 2016.

Omega Honors 44 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2015 NorthFace ScoreBoard Award^SM consistently exceeded customer expectations.

CEMPRO^SM-certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 21, 2016 – Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 44 companies have qualified to receive its NorthFace ScoreBoard Award^SM for 2015.