Omega Honors 35 Companies for Delivering ‘World-Class’ Customer Service; 2 Cited for Certification in Employee Training

Omega Honors 35 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2016 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.
CEMPRO–certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 16, 2017 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 35 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2016.

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Omega Honors 44 Companies for Delivering ‘World-Class’ Customer Service; 2 Cited for Certification in Employee Training

Omega Honors 44 Companies for Delivering ‘World-Class’ Customer Service;
2 Cited for Certification in Employee Training

Recipients of Omega’s 2015 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

CEMPROSM-certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; March 21, 2016 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 44 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2015.

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Omega, Service Strategies Partner to Drive World-Class Customer Experiences

Omega, Service Strategies Partner to Drive World-Class Customer Experiences 

Customers and partners of Service Strategies can qualify to receive Omega’s NorthFace ScoreBoard AwardSM for customer service excellence Customers and partners of OMEGA can receive Service Strategies’ Health Check services for measuring service performance

BOSTON; SAN DIEGO; April 2, 2015 – The customers and partners of Omega Management Group Corp., specialists in implementing Customer Experience Management (CEM) strategies; and Service Strategies Corp., a leading provider of service improvement programs,now have the opportunity to receive key audit services that will significantly enhance their customer experiences.

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Omega Honors 33 Companies for Delivering ‘World-Class’ Customer Service; 2 Cited for Certification in Employee Training

Omega Honors 33 Companies for Delivering ‘World-Class’ Customer Service;

2 Cited for Certification in Employee Training 

Recipients of Omega’s 2014 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

CEMPROSM-certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; April 1, 2015 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 33 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2014.

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Omega Honors 36 Companies for Delivering ‘World-Class’ Customer Service

Omega Honors 36 Companies for Delivering ‘World-Class’ Customer Service;  2 Cited for Certification in Employee Training

Recipients of Omega’s 2013 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

CEMPROSM-certified customer relationship training recipients also recognized.

NORTH BILLERICA, Mass.; April 7, 2014 Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 36 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2013.

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Omega Honors 36 Companies for Delivering ‘World-Class’

Omega Honors 36 Companies for Delivering ‘World-Class’

Customer Service; 3 Cited for Certification in Employee Training

Recipients of Omega’s 2012 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

CEMPROSM-certified customer relationship training recipients also recognized.

BILLERICA, Mass.; March 11, 2013 – The Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 36 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2012.

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Omega Names Lands’ End Official Branded Apparel Provider

Omega Names Lands’ End Official Branded Apparel Provider for

Its NorthFace ScoreBoard and CEMPRO Award Programs

Companies that qualify for these Omega awards

will be able to order branded apparel directly from Lands’ End

BILLERICA, Mass.; Jan. 15, 2013Omega Management Group Corp., experts in designing and implementing customer experience management (CEM) strategy that drive clients’ revenue and profits, announced today that Lands’ End Business Outfitters is the official branded apparel provider for companies that earn Omega’s NorthFace ScoreBoard AwardSM (NFSB) and Certified CEM Professional Award.

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Omega Launches Market Intelligence Services for Assessing Product Performance

New Revenue Opportunity Actionable Research (ROAR) program addresses customer perceptions

of current product performance, future enhancements plus competitive benchmarking

BILLERICA, Mass.; Dec. 3, 2012Omega Management Group Corp., specialists in driving revenue and profits by maximizing customer satisfaction and loyalty through Customer Experience Management (CEM) strategy, announced today a new methodology designed to gather market intelligence for product/service performance and ongoing development in any industry.

The new ROAR (Revenue Opportunity Actionable Research) program delivers insightful market research to gather intelligence for any company’s products and services that will provide a competitive edge.

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Omega and EPIC Connections Team Up on Awards Program

BILLERICA, Mass.; OMAHA, Neb.; Aug. 6, 2012 – The contact center outsourcing partners of EPIC Connections will soon have the opportunity to know how well they please their customers thanks to a new partnership announced today with Omega Management Group Corp., specialists in customer experience management (CEM) strategy.

Contact center partners who meet the criteria for measuring customer satisfaction and loyalty will be eligible to receive Omega’s prestigious NorthFace ScoreBoard (NFSB) Award, which has been presented annually since 2000 to top performing service organizations.

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Omega Announces 2011 North Face ScoreBoard Award Recipients

BILLERICA, Mass.; Feb. 29, 2012 – The Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction, announced today that 28 companies have qualified to receive its NorthFace ScoreBoard AwardSM for 2011. Omega also recognized two organizations for meeting the rigorous employee customer relationship training requirements needed for CEMPROSM certification.

Now in its 12th year, the NorthFace ScoreBoard (NFSB) award is presented annually to companies who, as rated solely by their own customers, achieved excellence in customer satisfaction during the prior calendar year.

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