Building Customers for Life Webcast

Watch Recorded Webcast.

Learn how to develop and implement a successful CEM Strategy from industry experts and CEM professionals.

This webcast highlights how companies like EMC Corporation, Cisco Systems and Pitney Bowes are implementing Customer Experience Management (CEM) strategies to drive revenue and profits by consistently exceeding customer expectations for service quality. They know that making CEM Strategy part of their corporate DNA is key to building long-term, profitable customer relationships while branding their organization as being customer centric.

This webcast is co-sponsored by Coveo, whose enterprise search platform transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data—including customer analytics and related reporting—whether it exists behind the firewall, in the cloud or in social media.

Featured Speakers:

  • Jim Bampos, VP, Customer Quality, EMC Corporation
  • Curt Hill, VP, Technical Support Services, Cisco Systems Inc.
  • Karen D. Lim, VP, Worldwide Software Support, Pitney Bowes Inc.
  • Sam Klaidman, VP, Service Strategies Practice, Anthony & Alexander Group LLC.