Leveraging Support Technologies to Fuel Customer Engagement

Watch Recorded Webcast.

In today’s competitive environment, organizations must focus on customer satisfaction to differentiate themselves and reduce customer churn. But becoming a best-in-class customer care organization is no easy task. Companies must consider and span the full spectrum of support their clients demand, all while reducing costs. So how do you know where to begin?

Join Aren Barge, VP of Technical Operations at PC software and security software vendor iS3, as he shares insights from the front lines of his company’s customer support organization about leveraging support technology to optimize their customer care practices. In addition, Peter Zeinoun, Senior Product Marketing Manager at LogMeIn, will discuss how multi-channel support technologies can help create more effective agents and happier, more loyal customers.

This webcast is co-sponsored by LogMeIn who provide solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices.