Omega
Honors 23 Companies for Delivering
‘World-Class’ Customer Service
Recipients of Omega’s 2008 NorthFace
ScoreBoard AwardSM
consistently exceeded
customer expectations. Three more are first-time Honorable Mention recipients.
BILLERICA, Mass.; March 12, 2009
– The Omega Management Group
Corp., specialists in helping companies boost revenue and profits by
implementing Customer Experience Management (CEM) strategies that increase
customer and employee satisfaction, announced today
that 23 companies have
qualified to receive its NorthFace ScoreBoard AwardSM.
Now in its ninth year, the award is presented annually to companies who, as rated
by their own customers, achieved excellence in customer satisfaction during the
prior calendar year.
For the first time,
Omega also
recognized three more companies as Honorable Mention recipients. These
organizations fell just short of
the demanding historical NorthFace ScoreBoard
Award criteria, but still made outstanding strides in providing superior support
and enchancing their customers’ quality of experience.
“The
NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary
customer service, but who also center their existence on a deep commitment to
exceeding customer expectations,” said John Alexander Maraganis, president & CEO
of Omega. “In 2008, more than 200
projects, many international in scope, were judged from 75 companies based in
the U.S. and abroad. The majority
of companies are repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way
to achieve business
success.”
Omega’s methodology measures customer
satisfaction and loyalty levels for all clients on a 5-point scale a minimum of
twice during the
year in such categories as technical support, field service,
customer service and account management. The 23 NorthFace ScoreBoard
Award
recipients are companies who, based on survey responses from
their own customers,
achieved a 4.0 or above out of a possible 5.0. The three Honorable Mention
recipients were within striking distance (3.8-3.9) of the 4.0 summit.
“Due
to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has
been viewed from its inception in 2000 as the only objective benchmark for
excellence in customer service,” Maraganis said. “Our research indicates that
companies that consistently
achieve a 4.0 rating or above are succeeding in
locking in profitable, long-term customer relationships, and this significantly
raises the bar on their competitors.”
Omega will formally present the award to
recipients during ceremonies on April 16 at its SCORE Conference 2009, being
held at the
Boston’s Seaport World Trade Center from April 14-16. This
conference is the only event in its industry that explores best
practices in
developing a CEM strategy in concert within an organization’s many
customer-facing operations. Hundreds of service,
support, sales, marketing and
human resources executives from the country’s leading firms attend the
conference each year.
And The Recipients Are:
|
Nine-time
recipients:.
-
Haemonetics
Corporation;
Braintree, Mass.
-
Hologic,
Inc; Bedford, Mass.
-
JEOL USA,
Inc.;
Peabody, Mass.
-
Kronos
Incorporated; Chelmsford, Mass.
Eight-time
recipients:
-
Abbott Medical Optics Inc;
Santa Ana, Calif.
(formerly Advanced Medical Optics, Inc.)
-
Data Direct
Technologies;
Morrisville, N.C.
-
GE
Healthcare;
Wauwatosa; Wisc.
-
ZOLL Medical
Corporation; Chelmsford, Mass.
Seven-time
recipients:
-
Alfa
Wassermann, LLC.;
West Caldwell, N.J.
-
Analog
Devices,
Inc.; Norwood, Mass.
-
Sony
Electronics,
Inc.; Park Ridge, N.J.
Six-Time recipients
-
Boston
Scientific
Corporation; Natick, Mass.
-
Carl Zeiss
Meditec, Inc.;
Dublin, Calif.
-
Dionex Corporation;
Sunnyvale, Calif.
-
FLIR Systems, Inc.; North
Billerica, Mass.
-
McKesson
Provider Technologies, McKesson Corporation;
Atlanta, Ga.
|
Five-time
recipients:
Four-time
recipient:
Three-time recipient:
Two-Time
recipients:
-
IRIS
International, Inc.;
Chatsworth, Calif.
-
Netezza Corporation; Marlborough, Mass.
First-time recipients:
-
DMS
Health Technologies; Fargo, N.D.
-
Illumina, Inc.; San Diego, Calif.
-
RelayHealth;
Atlanta, Ga.
Honorable Mention
-
Affymetrix,
Inc.; Santa Clara, Calif.
-
Pegasystems Inc.; Cambridge,
Mass.
-
Stratus
Technologies, Inc.; Maynard, Mass.
|
Note to Editors:
City and state denotes either company headquarters or principal location where
CEM strategy work was conducted.
About Omega
Since 1984, the Omega
Management
Group
Corp.
has been a recognized expert in
developing and implementing customer and employee experience management strategy
(CEM) programs that lead to increased product and service revenue and profits.
Services include customer and employee surveys, employee incentive programs,
benchmark research and analysis, consulting, key account retention strategies,
win-back strategies and marketing of customer satisfaction results to employees,
customers and the marketplace. For more information on Omega and SCORE
Conference 2009, visit
www.omegascoreboard.com
or call (800) 7110-5196.
# # #
All trademarks,
service marks and company names are the property of their respective owners.
