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News Room and Library
Omega In The News
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Customer
Satisfaction Program Garners Award-Winning Results
Abstract
Taction
is the first call center to receive Omega's prestigious NorthFace ScoreBoard
Award. Read
why the company made the decision to implement a loyalty management strategy,
and how the program reinforced its core values and strengthened its commitment
to customer service excellence.
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Five Prerequisites of a Profit Center
Abstract
In February in Orlando, a Loyalty Management Strategy
Conference/2004 was sponsored by Omega Management Group Corp. The event brought,
for the first time, contact center managers and operational staff in the same
room with CRM executives from customer service, sales, marketing and human
resources to "compare notes" to determine how best to boost revenue via customer
loyalty and satisfaction while at the same time reduce costs through maximized
productivity.
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Time For a
Fresh Look at Your Loyalty Management Strategy
Abstract
Do you even have a
loyalty management strategy? I’m sure you have structured programs and policies
for managing your sales,
marketing and hiring activities,
right? If you haven’t developed a
similar
approach to managing customer and
employee satisfaction and loyalty,
then you’re
overlooking a significant, proven
way to maximize
revenue and profits.
Customer Interface Magazine Dec/Jan 2004
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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA
01821-3476.Tel: (978) 715-2900 Fax: (978) 663-2990 E-mail:
info@omegascoreboard.com
Copyright ©2006 Omega Management
Group Corp.
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