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FOR IMMEDIATE RELEASE
Omega Honors
31 Companies at SCORE Conference 2007
for Achieving Excellence in Customer Service
BILLERICA, Mass.; June 27,
2007 – The importance of maximizing customer and employee satisfaction,
retention and loyalty as a way
to increase revenue and profits was the focus of SCORE Conference 2007,
which took place June 11-13 at the Seaport Hotel in Boston. A highlight of
the event was the presentation of Omega’s NorthFace ScoreBoard AwardSM
on June 13 to 31 companies who achieved excellence in customer service
during the prior year based on survey responses by their own customers.
Co-produced by Omega and CRMI
(Customer Relationship Management Institute), SCORE 2007 marked the fifth
annual event, which focuses on how companies can increase product and
service revenue by implementing the right loyalty management and CRM
strategies to maximize customer and employee satisfaction and retention.
At SCORE Conference 2007 (Symposium
for Customer Operations and Relationship Exposition), more than 25 industry
experts spoke on these topics before an audience of senior business
executives from around the country. The conference attracted chief customer
officers, VPs of customer service and chief information officers as well as
senior decision makers in customer service, quality management, sales,
marketing, human resources and others in executive management. Speakers
included senior executives from Fidelity Investments, Wells Fargo, Philips
Medical, Sun Microsystems, Kronos Incorporated and many more.
“Feedback
from attendees indicates that maximizing customer and employee loyalty and
retention are among the most pressing concerns for organizations in every
industry,” said John Alexander Maraganis, president and CEO of Omega.
“Companies who implement a loyalty management strategy gain a vital
competitive and business advantage, and also are better able to weather
periodic economic downturns.”
“Every
company has a specific strategy for core business functions like sales,
marketing, service and product development,” said Richard J. Castellano,
president of CRMI. “But the same vision and planning is required to create a
strategy for building customer and employee loyalty, and that’s exactly what
attendees learned at SCORE Conference 2007. They left the conference buzzing
with new ideas and techniques that they can use right away.”
2006
NorthFace ScoreBoard Award Winners:
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Seven-time
winners:
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CYTYC
Corporation (Marlborough, Mass.)
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Haemonetics Corporation (Braintree, Mass.)
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JEOL
USA, Inc. (Peabody, Mass.)
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Kronos
Incorporated (Chelmsford, Mass.)
Six-time
winners:
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Data
Direct Technologies (Morrisville, N.C.)
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GE
Healthcare (Wauwatosa, Wis.)
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Micro
Focus International, Ltd. (Rockville, Md.)
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Primavera Systems, Inc. (Bala Cynwyd, Penn.)
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RISO, Inc. (Danvers,
Mass.)
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* Waters
Corporation (Milford, Mass.)
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ZOLL
Medical Corporation (Chelmsford, Mass.)
Five-time winners:
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Alfa
Wassermann, Inc. (West Caldwell, N.J.)
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Analog Devices
(Wilmington, Mass.)
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Dionex Corporation
(Sunnyvale, Calif.)
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Sony Electronics (Park
Ridge, N.J.)
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Four-time
winners:
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Affymetrix, Inc. (Santa
Clara, Calif.)
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Boston Scientific
(Natick, Mass.)
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Carl
Zeiss, Inc. (Thornwood, N.Y.)
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FLIR Systems, Inc.
(Portland, Ore.)
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McKesson, Inc. (Atlanta,
Ga.)
Three-time
winners:
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Aleris Rolled Products
(Louisville, Ky.)
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Bio-Lab (Lawrenceville,
Ga.)
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EMC/Internosis
(Hopkinton, Mass.)
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NetScout (Westford,
Mass.)
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Quantum
Corporation (Irvine, Calif.)
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Thermo
Fisher Scientific (Waltham, Mass.)
Two-time winners:
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KVH Industries, Inc.
(Middletown, R.I.)
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Siemens/DPC (Flanders,
N.J.)
First-time winners
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Hologic (Bedford, Mass.)
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Terumo (Somerset, N.J.)
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Note to Editors: City/state denotes either company
headquarters or principal location where customer satisfaction work was
conducted. *Denotes companies who won the award for multiple divisions.
SCORE Conference 2007 corporate
sponsors included ICM, Incentive Logic, Inforonics and TouchStar Software.
Media sponsors were ContactCenterWorld.com; CRMxchange, Nielsen Business
Media (publisher of Incentive and Sales & Marketing Management
magazines) and Worldwide Business Research.
About Omega (www.omegascoreboard.com)
Since 1984, the Omega Management
Group Corp. has been a recognized expert in developing and implementing
customer and employee loyalty management strategy that lead to increased
product and service revenue and profits. The loyalty management services
include customer and employee surveys, employee incentive programs, key
account retention strategies, win-back strategies, competitive benchmark
studies, and marketing of customer satisfaction results to employees,
customers and the marketplace.
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All
trademarks, service marks and company names are the property of their
respective owners. |
