Omega Welcomes all Businesses to
Participate in its
Acclaimed Customer Service Excellence Award Program
Under Omega’s NorthFace ScoreBoard AwardSM
Audit Program, any organization
can now be recognized for delivering “world class” customer service
BILLERICA, Mass.; July 28, 2009 –
After years of urging by companies of all sizes, Omega Management Group Corp.
announced today that it has dropped the “members only” restriction of its
vaunted NorthFace ScoreBoard AwardSM
Program, and is now allowing any organization that agrees to meet the program’s
demanding criteria for measuring customer satisfaction and loyalty to
participate in its
annual awards program, which recognizes excellence in customer service.
As the first and only
award for customer service excellence voted exclusively by a company’s own
customers,
the
NorthFace ScoreBoard Award
(NFSB) program has become the only objective benchmark for service excellence
since its inception in 2000. But the award has
been limited to the company’s client base. Now, under Omega’s new NorthFace
ScoreBoard Audit Program, that restriction is gone.
Omega specializes in helping companies
boost revenue and profits by implementing Customer Experience Management (CEM)
strategies that increase customer and employee satisfaction. The company’s
proprietary NFSB methodology measures customer satisfaction and loyalty levels
on a 5-point scale a minimum of four times during the year in such categories as
technical support, field service, customer service and account management.
“The NorthFace ScoreBoard Award
recognizes organizations who not only offer exemplary customer service, but who
also center their existence on a deep commitment to consistently exceeding
customer expectations,” said John Alexander Maraganis, president & CEO
of Omega. “Our research indicates that companies that consistently achieve a 4.0
rating or above are succeeding in locking in profitable, long-term customer
relationships, and this significantly raises the bar on their competitors.”
Organizations that already have a
customer satisfaction measurement program in place may be eligible to receive
the NorthFace ScoreBoard Award by authorizing Omega to audit their survey
processes in accordance with the NFSB criteria. Organizations who do not have
such a program in place may engage Omega to implement a CEM program that will
meet NFSB criteria and, in that way, become eligible to receive the prestigious
award if their survey results qualify.
About Omega
Since 1984, the Omega Management Group
Corp. has been a recognized expert in developing and implementing customer and
employee experience management strategy (CEM) programs that lead to increased
product and service revenue and profits. Services include customer and employee
surveys, employee incentive programs, benchmark research and analysis,
consulting, key account retention strategies, win-back strategies and marketing
of customer satisfaction results to employees, customers and the marketplace.
For more information, visit
www.omegascoreboard.com
or call (800) 711-5196.
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