CHELMSFORD, Mass.; May 16, 2006 –
The Omega Management Group Corp. announced today that a record number of
attendees are expected for SCORE Conference 2006 – Symposium for Customer
Operations and Relationship Exposition. Co-produced with CRMI (Customer
Relationship Management Institute), the event is being held June 12-15 at the
Seaport Hotel in Boston.
This will be the fourth and largest
SCORE event, which each year focuses on helping companies increase product and
service revenue by implementing the right loyalty management and CRM strategies
to maximize customer and employee satisfaction and retention.
The conference is intended for chief
customer officers, VPs of customer service and chief information officers as
well as senior decision makers in customer service, quality management, sales,
marketing, human resources and others in executive management. Speakers include
senior executives from Cisco Systems, Unisys, Indus, GE Healthcare, Kronos,
Eastman Kodak, Sony and many more.
A highlight of SCORE each year is the presentation of Omega’s
NorthFace ScoreBoard AwardSM.
Now in its sixth year, the program is the original customer choice awards for
service excellence. This year, 34 companies will be recognized for
achieving excellence in customer satisfaction during the prior
year -- as voted by their own customers. Ranch Kimball, Massachusetts
secretary of economic development, will discuss “Making
Massachusetts More Attractive for Job Growth” at the awards dinner
on June 14.
While
most events are broad in scope, SCORE Conference 2006 is focused squarely on
increasing revenue and profits by maximizing customer satisfaction and
retention,” said John Alexander Maraganis, president and CEO of Omega.
“Companies who implement a loyalty management strategy gain a vital competitive
and business advantage, and also helps them weather periodic economic
downturns.
Every
company has a specific strategy for core business functions like sales,
marketing, service and product development,” said Richard J. Castellano,
president of CRMI. “But the same vision and planning is required to create a
strategy for building customer and employee loyalty, and that’s exactly what
attendees will learn at SCORE Conference 2006. They are sure to leave the
conference buzzing with new ideas and techniques they can use right away.”
Best-in-class industry leaders will
present stimulating new concepts for employee motivation, employee rewards,
customer satisfaction, incentive-based compensation, customer retention,
customer loyalty -- and how all are linked to increasing revenues and profits.
Chief customer officers and service executives from leading companies will
present thought provoking case studies. Compelling new hands-on pre- and
post-conference workshops will focus on increasing customer satisfaction,
loyalty, retention and developing customer service and support operations that
produce high margins.
Industry Leaders Show Their Support
Top companies, industry associations and
media partners signed on thus far as sponsors of SCORE Conference 2006 include:
About Omega
(www.omegascoreboard.com
