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Omega is pleased to have strategic partnerships with industry leaders in enterprise feedback management, customer experience intelligence, feedback information systems and other core technologies and best practices associated with leveraging customer satisfaction and loyalty under Omega's Customer Experience Management (CEM) strategy.

Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey systems, panel management software and online community solutions.  Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting.  Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction.

 

Clarabridge is the leading provider of text mining software for customer experience management. The Clarabridge Content Mining Platform™ provides Global 1000 enterprises an analytical view of text-based verbatims found in voice of the customer feedback channels such as call center notes, qualitative survey feedback, Web 2.0 content, online forums, reviews and customer warranty forms. As a result, businesses can improve marketing, product/service management and customer service delivery.

 

Symon Communications is a leading global provider of award-winning in-venue visual communications solutions. Symon is proud to boast a 29-year history of profitability and a client roster of over 7,500 clients, which includes nearly 80 percent of the Fortune 100 and almost 70 percent of the Fortune 500. Symon’s advantage lies within its operating model, which offers customers a single point of accountability for all visual communication implementations along with a state-of-the-art, fully-integrated and proven content management system. Symon's value proposition is centered on providing clients with a visual communications solution that will inform, entertain and/or positively influence a viewer’s behavior.

 
The founders of the Customer Care Measurement & Consulting (CCMC) were responsible for much of the original research that led to such widespread acceptance of customer care as a marketing strategy.  Further research, however, has found that customer care can be a double-edged sword. Done right, it can produce a significant, positive ROI. Done wrong, it can be a costly way of losing brand loyalty.  Unfortunately, many companies find themselves in this latter category of spending much to gain little. The products offered by CCMC are designed to provide companies with the tools to identify those programs that will produce the highest ROI. In most cases, the recommended upgraded customer care initiatives actually cost less than companies are presently spending on ineffective programs

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