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Company
Partners
Omega is pleased to have strategic partnerships with industry leaders in enterprise feedback management, customer experience intelligence, feedback information systems and other core technologies and best practices associated with leveraging customer satisfaction and loyalty under Omega's Customer Experience Management (CEM) strategy.
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Vovici is the pioneer of Enterprise Feedback Management (EFM), providing
comprehensive survey systems, panel management software and online
community solutions. Our survey tools enable organizations to
centralize feedback data collection, build and manage proprietary
panels, leverage corporate social networking, and utilize robust survey
analytics and reporting. Our solutions increase customer loyalty,
facilitate collaboration and innovation, influence critical business
decisions and provide voice to online communities. Organizations
worldwide, including more than half of the Fortune 500, rely on Vovici
to gather feedback on customer satisfaction, perform market research and
gauge employee satisfaction. |
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Clarabridge is the leading provider of text mining software for customer
experience management. The Clarabridge Content Mining Platform™ provides
Global 1000 enterprises an analytical view of text-based verbatims found
in voice of the customer feedback channels such as call center notes,
qualitative survey feedback, Web 2.0 content, online forums, reviews and
customer warranty forms. As a result, businesses can improve marketing,
product/service management and customer service delivery. |
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Symon Communications is a
leading global provider of award-winning in-venue visual communications
solutions. Symon is proud to boast a 29-year history of profitability
and a client roster of over 7,500 clients, which includes nearly 80
percent of the Fortune 100 and almost 70 percent of the Fortune 500.
Symon’s advantage lies within its operating model, which offers
customers a single point of accountability for all visual communication
implementations along with a state-of-the-art, fully-integrated and
proven content management system. Symon's
value proposition is
centered on providing clients with a visual communications solution that
will inform, entertain and/or positively influence a viewer’s behavior. |
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The founders of the
Customer Care Measurement & Consulting (CCMC) were responsible for much
of the original research that led to such widespread acceptance of
customer care as a marketing strategy. Further research, however, has
found that customer care can be a double-edged sword. Done right, it can
produce a significant, positive ROI. Done wrong, it can be a costly way
of losing brand loyalty. Unfortunately, many companies find themselves
in this latter category of spending much to gain little. The products
offered by CCMC are designed to provide companies with the tools to
identify those programs that will produce the highest ROI. In most
cases, the recommended upgraded customer care initiatives actually cost
less than companies are presently spending on ineffective programs |
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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA
01821-3476.Tel: (978) 715-2900 Fax: (978) 663-2990 E-mail:
info@omegascoreboard.com Copyright ©2009 Omega Management
Group Corp. |