Pegasystems, Inc.

Two-Time Recipient of the 2010 NorthFace ScoreBoard Award

Key Take Away:

"Pega made it a corporate goal to hit 4.2 (out of 5.0) for overall satisfaction...we make it easy, pleasant and rewarding for customers to work with us....but we must adhere to standards and convey the same messaging across all regions, all teams and all roles....we implemented a monthly Case Handling and Communication Standard Session program. Every employee attends at some time to discuss all comments and alternatives to handling situations where we could have provided better support..."

Lori Greenberg
Customer Satisfaction and Knowledge Services Manager

About Pegasystems, Inc.:

Pegasystems is the recognized industry leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions. We help some of the world s largest companies achieve new levels of agility, enhance customer loyalty, generate new business and improve productivity. Our patented technology enables organizations to realize rapid and significant business returns by directly capturing business objectives into fully automated processes and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition.