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FOR IMMEDIATE RELEASE
SCORE Conference 2005 will Attract Record Turnout; Event to Showcase
Excellence in Loyalty Management Strategy, Customer Operations
Presentations, exhibits will focus on how improving customer and employee
satisfaction through
best practices and use of right technology leads to highly profitable, long-term
customer relationships
Omega’s NorthFace ScoreBoard™ Awards Dinner will be highlight of event
CHELMSFORD, Mass.; March 7, 2005 –The Omega Management Group Corp.
announced today that a record number of attendees are expected for
SCORE Conference 2005 – Symposium for Customer Operations and Relationship
Exposition. Co-produced with CRMI (Customer Relationship Management Institute),
the event is being held April 18-21 at the Seaport Hotel in Boston.
This will be the third and largest annual Omega-CRMI event, and will focus on
helping companies increase product and service revenues by implementing the
right loyalty management strategy and CRM technology to maximize customer and
employee satisfaction and retention. “While most events are broad in scope,
SCORE Conference 2005 is focused squarely on loyalty management and customer
operations issues -- and how mastering these disciplines increases revenues and
profits,” said John Alexander Maraganis, president and CEO of Omega.
The conference is targeted for chief customer officers, VPs of customer service,
chief information officers, senior decision makers in customer service, quality
management, sales, marketing, human resources, and other executive management
personnel.
The highlight of SCORE Conference 2005 is the presentation of NorthFace
ScoreBoardSM Awards for 2004. The award program, now in its fifth year,
recognizes companies who, as voted by their customers, have achieved excellence
in customer satisfaction during the prior year.
“In today’s challenging business climate, maximizing customer loyalty and
retention is more important than ever,” said Richard J. Castellano, president
of CRMI. “Every company has a specific strategy for core business functions
like sales, marketing, service and product development. But the same vision and
planning is required to create a strategy for building customer loyalty, and
that’s exactly what attendees will learn to do at SCORE Conference 2005,”
Castellano said. “Attendees are sure to leave the conference buzzing with new
ideas and techniques they can use right away.”
Best-in-class industry leaders will present stimulating new concepts for
employee motivation, employee rewards, customer satisfaction, incentive-based
compensation, customer retention, customer loyalty -- and how all are linked to
increasing revenues and profits. Chief customer officers and service executives
from leading companies will present thought provoking case studies. Compelling
new hands-on pre- and post-conference workshops will focus on increasing
customer satisfaction, loyalty, retention and developing customer service and
support operations that produce high margins.
Industry Leaders Show Their Support
Top companies and industry associations who thus far have signed on as sponsors
of SCORE Conference 2005 include: Adesso Systems (www.adesso.com),
AFSMI (Association for Service Management International; www.afsmi.org), Axeda
Systems (www.axeda.com), HDI (Help Desk
Institute; www.thinkhdi.com), Incentive
Logic (www.incentivelogic.com) and
Rainmaker Systems (www.rmkr.com). Media
sponsors include: ContactCenterWorld.com (www.contactcenterworld.com),
CRM Media (www.destinationCRM.com),
Customer Inter@action Solutions (www.cismag.com)
and CRMxchange (www.crmxchange.com).
About Omega
Since 1984, the Omega Management Group Corp. has been a recognized expert in
developing and implementing customer and employee loyalty management strategy
that lead to increased product and service revenue and profits. The loyalty
management services include customer and employee surveys, employee incentive
programs, key account retention strategies, win-back strategies, competitive
benchmark studies, and marketing of customer satisfaction results to employees,
customers and the marketplace.
About CRMI
The Customer Relationship Management Institute (CMRI) develops and delivers
seminars, webinars and white papers focusing on best practices in customer and
employee satisfaction, loyalty and retention, as well as incentives that boost
employee productivity and performance. Since 2002, hundreds of customer care and
human resource professionals from scores of America’s top companies have
benefited from these comprehensive programs.
For more information on Omega, CRMI and SCORE Conference 2005, visit www.omegascoreboard.com
or call (978) 256-3331.
# # #
All trademarks, service marks and company names are the property of their
respective owners.
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Omega Management Group Corp. 139 Billerica Road, Chelmsford, MA 01824 Tel:
978.256.3331 Fax: 978.256.4556 E-mail: info@omegascoreboard.com
Copyright ©2004 Omega Management Group Corp.
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Omega Management Group Corp.
139 Billerica Road,
Chelmsford, MA 01824
Tel: 978.256.3331
Fax: 978.256.4556
E-mail:
info@omegascoreboard.com
Copyright ©2004 Omega Management
Group Corp.
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