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SCORE Conference 2014




The Industry Forum on CEM Best Practices in Creating Customer Loyalty and Retention Strategies


SCORE Conference 2014 took place on May 21-23 at the Seaport Boston Hotel. There were many highlights from our 12th annual event including our keynote addresses given by Dayton Semerjian, General Manager, Global Customer Success & Support, CA Technologies, Charles M. Alexander, Vice President, Worldwide Quality & Customer Experience and Bob Thompson, Founder & CEO, CustomerThink Corporation. Another highlight was the recognition of the 2013 NorthFace ScoreBoard Award and CEMPRO Award recipients—companies who are given these prestigious industry awards for excellence in customer service and employee engagement. See below our photo gallery of recipients who attended the Award Dinner & Ceremony on May 22.


SCORE 2014 attracted over 100 customer service executives, sales, marketing and human resource professionals industry-wide. Nowhere else will you find such a select group of best-in-class industry leaders who present innovative, yet proven, strategies for driving customer satisfaction, customer loyalty and employee engagement. SCORE Conference topics are always selected to both strengthen current CEM strategies and inspire new ideas for attendees.



Not Familiar with SCORE?

View our SCORE Conference 2014 guide


Save Your Seat for SCORE 2015!

It's not too soon to start planning your schedule for 2015. SCORE Conference 2015 will take place next spring in Boston at the Seaport Hotel. Put your name on our list and we'll save your seat at the $995 early-bird rate (a $900 savings). There's no pre-payment or obligation until we contact you when registration opens in early 2015. So be our guest and let us hold your spot! (Check back here for exact dates.)


Please Fill Out Our "Save Your Seat" Form

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Make Your Mark at SCORE

If you're a service professional and want to share your own real-life experiences, please consider being a speaker at SCORE Conference 2015! As a SCORE speaker, you will gain valuable visibility and recognition along with enjoying the benefits of networking with your peers and staying on top of the latest trends in CEM. If you are interested in speaking or being a sponsor at SCORE Conference 2015, please contact us at 1-800-711-5196 or info@omegascoreboard.com.





Learn more about all 2013 NorthFace ScoreBoard Award and CEMPRO Award recipients.


Learn about our programs and how your company may qualify for the 2014 awards!


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