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Celebrating Over a Decade of Success Bringing CEM Professionals Together

Whether you are new to SCORE or have joined us before, you can't afford to miss our 11th customer service industry annual event taking place on May 29-31, 2013 at the Seaport Hotel in Boston.

Nowhere else will you find such a select group of best-in-class industry leaders who will present innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, incentive-based compensation, and customer retention and loyalty. These topics will both strengthen your current CEM strategies and inspire new ideas for your organization.

Every year, SCORE attracts customer service executives, as well as sales, marketing and human resource professionals, from various industries and companies both large and small.

Why Attend SCORE?

Here are our Top 6 reasons why you should attend. We're confident that you'll walk away with even more reasons why you were glad you went!

Thought Leadership: With over 30 customer loyalty experts speaking on topics that address both CEM strategy and customer operations, SCORE is the only forum where you can gain in-depth insights about the keys to your success from the best and brightest in the industry.

NorthFace ScoreBoard Award Dinner: Join your peers who have earned our prestigious industry award for outstanding customer service. Since 2000, Omega has presented this honor to companies that, as rated solely by their own customers, have achieved excellence in customer satisfaction.

See our 2012 NorthFace ScoreBoard Award recipients.

Learn how your company may qualify for the 2013 award!

"Here's How To Do It" Workshops: You will be inspired and empowered to implement what you've learned through our series of workshops and sessions that feature these major components of a CEM strategy: CEM Technologies; Business Intelligence; Text Mining; Web Surveys; Competitive Analytics; and CEM Communications Feedback & Employee Engagement Programs.

Networking: Throughout SCORE 2013, you will be able to connect and share ideas with other customer service professionals in an informal and relaxed atmosphere.

Case Studies: Learn the secrets to successful CEM program design and implementation directly from service organization executives who have already done it. You will come away with practical know-how that you can apply immediately to your own company initiatives.

CEM/CRM Solutions in Action: The growing number of SCORE sponsors and partners will be demonstrating their latest tools and technologies to help you work smarter and more cost effectively to consistently exceed your customers' expectations for service quality.

Want to Make Your Mark at SCORE?

If you're a service professional and want to share your own real-life experiences, we'd love to hear from you!

As a SCORE speaker, you will gain valuable visibility and recognition along with these additional benefits:

• Registration for the entire event, including breakfast, lunch and receptions


• Complimentary guest registrations


• Dinner at NorthFace ScoreBoard Award banquet


• Promotion of your company and speaking appearance

If you are interested in speaking or being a sponsor at SCORE Conference 2013, please contact us at 1-800-711-5196 or info@omegascoreboard.com.