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SCORE Conference 2014





The Industry Forum on CEM Best Practices in Creating Customer Loyalty and Retention Strategies


Whether you are new to SCORE or have joined us before, you can't afford to miss our 12th customer service industry annual event taking place on May 21-23, 2014 at the Seaport Hotel in Boston.


SCORE 2013 attracted over 100 customer service executives, sales, marketing and human resource professionals industry-wide. Nowhere else will you find such a select group of best-in-class industry leaders who present innovative, yet proven, strategies for driving customer satisfaction, customer loyalty and employee engagement. SCORE Conference topics are always selected to both strengthen current CEM strategies and inspire new ideas for attendees.



Why Attend SCORE?


Here are our Top 6 reasons why you should attend. We're confident that you'll walk away with even more reasons why you were glad you went!


Thought Leadership: With over 30 customer loyalty experts speaking on topics that address both CEM strategy and customer operations, SCORE is the only forum where you can gain in-depth insights about the keys to your success from the best and brightest in the industry.


Workshops, Presentations & Keynote Sessions: You will be inspired and empowered to implement what you've learned through our series of workshops, presentations and keynote sessions that feature these major components of a CEM Strategy. Some of our topics for SCORE 2014 include: Driving Service Delivery Excellence through Voice of the Customer AnalyticsView from the Top: Building a Customer-Centric Business CultureWhat's the Payoff on a Successful CEM Strategy?Big Data: What it Really Means for VoC and Customer Experience ProfessionalsBringing Voice of the Customer to the C-SuiteFocusing on Employee Engagement to Build a Consistently Superior Customer Experience


Case Studies: Learn the secrets to successful CEM program design and implementation directly from service organization executives who have already done it. You will come away with practical know-how that you can apply immediately to your own company initiatives.


CEM/CRM Solutions in Action: Meet SCORE sponsors and partners who will be demonstrating their latest tools and technologies to help you work smarter and more cost effectively to consistently exceed your customers' expectations for service quality.


Networking: Throughout SCORE 2014 you will be able to connect and share ideas with other customer service professionals in an informal and relaxed atmosphere.


NorthFace ScoreBoard & CEMPRO Awards Dinner: Join your peers who have earned our prestigious industry awards for outstanding customer service. Since 2000, Omega has presented the NFSB Award to companies that, as rated solely by their own customers, have achieved excellence in customer satisfaction. Beginning in 2012, Omega has presented the CEMPRO Award to companies that provide superior customer service through its customer-facing personnel who have achieved certification through extensive customer relationship training.


See our 2012 NorthFace ScoreBoard & CEMPRO Award recipients in our photo gallery below.


Learn how your company may qualify for the 2013 award!




Make Your Mark at SCORE

If you're a service professional and want to share your own real-life experiences, please consider being a speaker at SCORE Conference 2014! As a SCORE speaker, you will gain valuable visibility and recognition along with enjoying the benefits of networking with your peers and staying on top of the latest trends in CEM. If you are interested in speaking or being a sponsor at SCORE Conference 2014, please contact us at 1-800-711-5196 or info@omegascoreboard.com.





Learn more about all 2012 NorthFace ScoreBoard Award and CEMPRO Award recipients


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