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Omega’s sixth annual Symposium for Customer Operations and Relationship Exposition – SCORE 2008 – took place on May 13-15 at the spacious World Trade Center on Boston’s historic waterfront.

SCORE 2008 is the industry’s only annual event focused on boosting revenue and profits by implementing loyalty management strategy principles. CRM industry pioneers and best-in-class industry leaders presented stimulating new concepts for customer satisfaction, retention and loyalty plus employee motivation and incentive-based compensation -- and how all are linked to increased revenues and profits.

As always, organizations that have implemented “world class” loyalty management strategy programs talked about their experiences in the popular hands-on case study sessions.

The highlight of SCORE 2008 was the formal presentation of the prestigious NorthFace ScoreBoard AwardSM to those companies who, as voted by their own customers, exceeded expectations for excellence in customer service and support during the prior calendar year.
 

SCORE 2008 Partners
 

 

 

 

        

 
     
 
     

   

2008 SCORE Scrapbook
 

8-Time NorthFace Award Winners--
President John Maraganis (center)
salutes companies who have received
Omega’s NorthFace ScoreBoard
AwardSM every year since its
inception in 2000. Recipients are
(l-r): Norm Young, Kronos Inc.
(Chelmsford, Mass.); Brian Gardiner,
Haemonetics Corp.(Braintree, Mass.);
Rob Melota, Hologic, Inc. (Bedford, Mass.); and
Pat McGinley, JEOL USA Inc. (Peabody, Mass.)
.

(Clockwise from top): Featured speakers included Greg North, Fidelity Investments; and Len Wong, Toyota Motors. The waterfront location was great for relaxed networking. Jit Saxena of Netezza Corp.was the keynote speaker of SCORE 2008.  

 

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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA 01821-3476.Tel: (978) 715-2900 Fax: (978) 663-2990  E-mail: info@omegascoreboard.com  Copyright ©2008 Omega Management Group Corp.