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Omega’s sixth
annual Symposium for Customer Operations and Relationship Exposition –
SCORE 2008 – took place on May 13-15 at the spacious World Trade Center
on Boston’s historic waterfront.
SCORE 2008 is the industry’s only annual event focused on boosting
revenue and profits by implementing loyalty management strategy
principles. CRM industry pioneers and best-in-class industry leaders
presented stimulating new concepts for customer satisfaction, retention
and loyalty plus employee motivation and incentive-based compensation --
and how all are linked to increased revenues and profits.
As always, organizations that have implemented “world class” loyalty
management strategy programs talked about their experiences in the
popular hands-on case study sessions.
The highlight of SCORE 2008 was the formal presentation of the
prestigious NorthFace ScoreBoard AwardSM to those companies who, as
voted by their own customers, exceeded expectations for excellence in
customer service and support during the prior calendar year.
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2008 SCORE
Scrapbook
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8-Time NorthFace Award Winners--
President John Maraganis (center)
salutes companies who have received
Omega’s NorthFace ScoreBoard
AwardSM every year since its
inception in 2000. Recipients are
(l-r): Norm Young, Kronos Inc.
(Chelmsford, Mass.); Brian Gardiner,
Haemonetics Corp.(Braintree, Mass.);
Rob Melota, Hologic, Inc. (Bedford,
Mass.); and
Pat McGinley, JEOL USA Inc. (Peabody,
Mass.). |
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(Clockwise from top):
Featured speakers included Greg North, Fidelity
Investments; and Len Wong, Toyota Motors. The waterfront
location was great for relaxed networking. Jit Saxena of
Netezza Corp.was the keynote speaker of SCORE 2008.
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