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Training Omega’s Customer Relationship Management Institute (CRMI) developed the acclaimed “Turning Loyalty into Gold”SM (TLIG) series of workshops and seminars that focus on developing a company culture that helps employees at all levels to deliver outstanding levels of service to customers. The TLIG program is presented in half- and full-day modules that address customer and employee satisfaction and loyalty either together or separately. The customer content is intended for customer service professionals who want to improve their customer relationship skills and processes. The Employee Relationship Management (ERM) content which appeals to human resource professionals and hiring managers who want to learn about the latest techniques in hiring training and retaining exceptional employees. Click here for more information on ERM objectives and content. Whether conducted on-site for a single company or presented as a public seminar to registered attendees, the TLIG sessions raise awareness about the importance of excellence in service quality and relationship building, and how companies who are committed to exceeding customer and employee expectations become best-in-class performers. Topics covered include:
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