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Key Account Strategy |
Win Back Strategy |
Employee Reward Program |
Customer and Employee Surveys
Center for Loyalty Research
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Reporting |
Teleservices |
Training |
Consulting |
Loyalty
Marketing Services |
Services
Training
Omega’s Customer Relationship Management Institute (CRMI)
developed the acclaimed “Turning Loyalty into Gold”SM
(TLIG) series of workshops and seminars that focus on developing a company
culture that helps employees at all levels to deliver outstanding levels of
service to customers.
The TLIG program is presented in half- and full-day modules that address
customer and employee satisfaction and loyalty either together or separately.
The customer content is intended for customer service professionals who want to
improve their customer relationship skills and processes. The Employee
Relationship Management (ERM) content which appeals to human resource
professionals and hiring managers who want to learn about the latest
techniques in hiring
training and retaining exceptional employees.
Click here
for more information on ERM
objectives and content.
Whether conducted on-site for a single company or presented as a public seminar
to registered attendees, the TLIG sessions raise awareness about the importance
of excellence in service quality and relationship building, and how companies
who are committed to exceeding customer and employee expectations become
best-in-class performers.
Topics covered
include:
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Building customers for life
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Communicating effectively
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Retaining service professionals
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Leadership for service professionals
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Managing time and organizing work
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Mastering management in high-tech
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Exceeding customer expectations
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Managing change in ever-changing
high-technology industries
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Dealing with difficult people
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Successful problem solving skills
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To check on dates and locations of TLIG seminars in
your area, please go to
Events or to Contact Us
for more information |
