View From The Top

Join Omega’s View From the Top Research Panel-500^SM

After completing the nominee registration form below, you will be provided with your first opportunity to drive the direction
of this program. Once approved for membership, you will be asked to select from numerous research topic areas. You will have the opportunity to nominate five (5) of these topics by order of importance to your organization. We appreciate your thoughtful input.

You may contact the View From the Top program coordinator at (978) 715-2900, or via email: desantiago@omegascoreboard.com.

Please note that as a result of joining Omega’s View From the Top, your personal contact information will never be shared with any third-parties and you will not receive any spam.

Top Research Topics

Select five of the topics below and rate each one by importance (1=lowest importance and 5=highest importance)

	1) Customer Relationship Management (CRM) best practices and technology
	2) Customer satisfaction methodology and loyalty management strategy
	3) Field service operations, strategies and technologies
	4) Linking employee compensation to customer satisfaction and loyalty
	5) Evaluating enterprise-wide communications involving customer satisfaction
	6) Increasing customer satisfaction through improved enterprise-wide communications
	7) Delivering excellence in customer service and support
	8) Developing customer -centric employees
	9) Measuring effectiveness of human resources on employee satisfaction
	10) Customer satisfaction as a strategic business initiative
	11) Implementing change in your organization to improve customer relationships
	12) Evaluating business process improvements that affect customer satisfaction and loyalty
	13) CRM software selection and implementation
	14) Meaningful measurements of customer satisfaction and loyalty
	15) Measuring your organization’s innovation environment: a customer satisfaction opportunity
	16) Benchmark data that will increase customer satisfaction and loyalty
	17) Establishing metrics that affect the bottom line through improved customer satisfaction and loyalty
	18) Establishing baseline data to measure change in customer satisfaction and loyalty
	19) Effect on customer satisfaction and loyalty of the engineering change order (ECO) process
	20) Effect on customer satisfaction of new product design and development processes
	21) Effect on customer satisfaction and loyalty of new product release processes
	22) Write-in All fields are required.

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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA 01821-3476.
Tel: (978) 715-2900 Fax: (978) 663-2990 E-mail: info@omegascoreboard.com
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