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Join Omega’s View From the Top Research Panel-500SM

After completing the nominee registration form below, you will be provided with your first opportunity to drive the direction
of this program. Once approved for membership,  you will be asked to select from numerous research topic areas. You will have the opportunity to nominate five (5) of these topics by order of importance to your organization. We appreciate your thoughtful input.

     You may contact the View From the Top program coordinator at (978) 715-2900, or via email: desantiago@omegascoreboard.com.

Please note that as a result of joining Omega’s View From the Top, your personal contact information will never be shared with any third-parties and you will not receive any spam.

Top Research Topics

Select five of the topics below and rate each one by importance (1=lowest importance and 5=highest importance)

 

 1) Customer Relationship Management (CRM) best practices and technology

 2) Customer satisfaction methodology and loyalty management strategy

 3) Field service operations, strategies and technologies

 4) Linking employee compensation to customer satisfaction and loyalty

 5) Evaluating enterprise-wide communications involving customer satisfaction

 6) Increasing customer satisfaction through improved enterprise-wide communications

 7) Delivering excellence in customer service and support

 8) Developing customer -centric employees

 9) Measuring effectiveness of human resources on employee satisfaction

 10) Customer satisfaction as a strategic business initiative

 11) Implementing change in your organization to improve customer relationships

 12) Evaluating business process improvements that affect customer satisfaction and loyalty

 13) CRM software selection and implementation

 14) Meaningful measurements of customer satisfaction and loyalty

 15) Measuring your organization’s innovation environment: a customer satisfaction opportunity

 16) Benchmark data that will increase customer satisfaction and loyalty

 17) Establishing metrics that affect the bottom line through improved customer satisfaction and loyalty

 18) Establishing baseline data to measure change in customer satisfaction and loyalty

 19) Effect on customer satisfaction and loyalty of the engineering change order (ECO) process

 20) Effect on customer satisfaction of new product design and development processes

 21) Effect on customer satisfaction and loyalty of new product release processes

   22) Write-in 

 

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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA 01821-3476.
Tel: (978) 715-2900 Fax: (978) 663-2990  E-mail:
info@omegascoreboard.com
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