View From the Top
At Omega Management Group Corp., we know
that knowledge is power in the world of customer service. We have a unique
View From the Top Research Panel-500 (VFT-500) designed to put you in the
driver’s seat.
Omega’s View From the Top program is
devoted to the continuous improvement of the customer service industry. The
research panel is exclusive to service executives, and brings them together as
an online community to offer and share opinions on how to increase service
revenue and profits.
The program’s development and approach
have been deeply influenced by service executives and service professionals
within the customer service and support community at large. The objective is to
provide panelists with a real-time opportunity to express their opinions on
service business-related topics and stay up-to-date on current service business
trends at the same time.
Customer Bill of
Rights
In June 2008, Omega introduced a
groundbreaking new Customer Bill of Rights -- the first benchmark standard for
the global services industry. (Click
here to read news release)
The Customer Bill of Rights is the
result of research and analysis of global best practices in business-to-business
(B2B) customer service and support operations conducted through a web survey of
(VFT-500) members.
Omega’s
Center for Loyalty Research
conducted the survey -- the first ever based on customer responses exclusively
-- and analyzed and reported the results. The survey examined best practices in
virtually all customer-facing operations and methods of customer interaction.
Companies sponsoring the initial VFT-500 research are
Customer Relationship Management
Institute;
Anthony & Alexander Group, LLC;
GoldMine TeleServices Group
and
ProSearch Services Group.
Sponsorship includes contributing to the research process and/or providing other
services to the VFT-500 program.
Further research is conducted every
quarter on key research topics that will be of value to your organization. We
use your input to design specific research surveys online and report the
research results directly to you.
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Why Join the VFT-500 Research Panel?
Learn more!
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Join the Elite
Community
for Service
Industry Executives
Join Today |
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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA
01821-3476.
Tel: (978) 715-2900 Fax: (978) 663-2990 E-mail:
info@omegascoreboard.com
Copyright ©2008 Omega Management
Group Corp.
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