Program Summary
Omega has provided a
list of key research topics for you to select
that will drive surveys and reports. Based on your input,
Omega will design the
research topic survey. The online surveys will be sent quarterly to you as a
View from the Top executive
participant. Omega will analyze the online survey
results and publish the executive summary report.
Click Here
for Frequently Asked Questions.
Advisory Board
Omega has assembled an Advisory Board of senior customer service
executives to provide guidance and direction.
The Advisory Board will function like a steering committee to direct activities
so as to provide quality data and
reports to View from the Top Research Panel 500 executive members.
Member Benefits
Among the benefits is membership in
Omega’s
Customer Relationship Management
Institute
(CRMI). View From the Top
executive
members will receive valuable research reports with results and feedback on what
other industry executives are thinking. Members can
use these reports to benchmark their company’s performance. Members can
establish a performance baseline to measure program
improvements. Members can also evaluate performance levels and identify
best-in-class standards.
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Join the Elite Community
for Service
Industry Executives
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Privacy Statement
Research information obtained online by
participants of the View from the Top program will be kept confidential. No
information will
ever be shared with a third party. All research results are
kept confidential, only the aggregate data, trends and resulting summary
report
will be shared. All individual participant research data remains confidential.
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Omega Management Group Corp. 300 Concord Road, Suite 330; Billerica, MA
01821-3476.
Tel: (978) 715-2900 Fax: (978) 663-2990 E-mail:
info@omegascoreboard.com
Copyright ©2007 Omega Management
Group Corp.
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