John Alexander Maraganis, President & CEO

John Maraganis has nurtured Omega from a one-person startup to the dynamic, leading-edge company it is today.  Using a proprietary strategy of “customer loyalty partnering,” Omega  has helped companies maximize sales and revenues by enabling their service organizations to exceed customer expectations, thus building highly profitable long-term customer relationships.  Mr. Maraganis has steadily broadened the company’s service offerings and industry expertise through the execution of a focus

Prior to founding, Omega , Mr. Maraganis was a principal and executive vice president of software development and customer services for The DATA Group, whose “Fieldwatch” software was the first off-the-shelf service management software product for the service industry.  DATA Group became the number one software supplier in its industry, and was successfully sold to NYNEX Corporation in 1985. Mr. Maraganis is a graduate of New Hampshire College and has served on the boards for the Association for Service Management International and the American Electronic Association.

Tony Santilli, Vice President, Client Services

Mr. Santilli is responsible for managing all of the activities related to delivery of services in Omega and GoldMine TeleServices business units.   He provides the senior executive management leadership for the “on-time, within budget” CARE and GoldMine deliverables.  This includes managing all TeleCenter operations, both internal and external vendors, the company’s information system group, program managers and GoldMine TeleServices account management.

Evans  A. Manolis, Vice President, Loyalty Management Practice; Anthony & Alexander Group

 

Mr. Manolis is responsible for managing the account manager’s activities related to retention and growth of Omega's CARE accounts plus sales and delivery of Anthony & Alexander Group consulting services.

 

He assumes account management responsibility that includes establishing relationships with Omega’s key client decision makers, particularly by leveraging Omega’s View From the Top program. He also will oversee the development and marketing of the company’s Clear Customer Intelligence Methodology (CCIM).

 

Mr. Manolis joined Omega in 1998. His contributions over the years have been significant in both sales and account management. Most recently, he was a senior account manager, and has been a leader in transitioning the account manager position and elevating the importance of the position to executive management.

Frank Rubino, Jr., VP of Worldwide Sales

Frank is responsible for all direct and indirect sales activity in the Americas, Europe and Asia-Pacific.

Frank has been a successful executive and business owner, with more than 25 years of management experience in the high-tech medical equipment industry.  Omega has targeted the medical equipment service industry as an area of strategic growth. His focus has been on equipment maintenance, repair, installation and regulatory compliance.

He co-founded Affiliated Clinical Engineering Services in 1992 and served as president & CEO.  In 2004, after growing the company to 50 employees servicing hospitals in eight states, he sold the firm to a national corporation that was seeking to expand its medical equipment services.  He continued with them as director of professional and technical services until 2005.

William J. Moore, Director of Loyalty Training

Customer Relationship Management Institute (CRMI)
 

Mr. Moore’s duties include the design and delivery of CRMI customer and employee loyalty training and retention programs to key accounts that result in increasing customer satisfaction, employee retention and profitability for client organizations. Mr. Moore has had a successful 30+ year career as a senior management service professional, working with such leading firms as Honeywell, Data General, Wang Laboratories, EMC and Kronos. 

His expertise in creating, developing and implementing customer satisfaction programs have lead to increased customer satisfaction and profitability.  In addition to his background in employee training and customer satisfaction programs, Mr. Moore has had responsibility for service line of business, achieving more than $70 million in revenue annually and generating gross margins in excess of 60 percent. Mr. Moore is a graduate of the Executive Management Program of Louisiana State University, the DeVry Technical Institute and the United States Coast Guard Advanced Electronics Center.

Tony Zografos, Vice President, Finance and Administration

Mr. Zografos’s responsibilities include financial planning and reporting, banking relationships, company policies and procedures, purchasing, vendor negotiations and health care and benefits programs.  His executive background includes general accounting, pricing, internal audit and cost accounting. He is a graduate of Bentley College and has several years of experience with companies such as Honeywell, Loral and Lockheed Martin.