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FOR IMMEDIATE RELEASE

Omega Announces Winners of its NorthFace ScoreBoard Awards or Excellence in Customer Service

Near-record number of companies qualify by consistently exceeding customer expectations

CHELMSFORD, Mass.; March 14, 2005 – The Omega Management Group Corp., specialists in implementing loyalty management
strategy programs that help increase product and service revenues, today announced that 36 companies, one less than last year’s
record number, qualified in 2004 to receive its annual NorthFace ScoreBoard^SM Award.

The award program, now in its fifth year, recognizes companies who, as voted by their customers, have achieved excellence in
customer satisfaction during the year. The awards will be presented at a dinner on April 20 at Omega’s SCORE Conference 2005,
being held April 18-21 at Boston’s Seaport Hotel.

“The NorthFace ScoreBoard Awards reward organizations who not only offer exemplary service to their customers, but who also
center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president
& CEO of Omega. “In 2004, more than 200 projects, many international in scope, were judged from over 50 companies
based in the U.S. and abroad. We’re pleased to see that many of the companies are repeat NorthFace ScoreBoard winners.”

Each of the award recipients qualified by having measured their customer satisfaction levels at least twice during the year in such
categories as technical support, field service, sales process, account management and training. The award recipients are those who,
based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.

“Omega’s market research indicates that companies that consistently achieve a 4.0 rating or above are establishing a loyal customer
base,” said Anthony Santilli, chief customer officer of Omega. “This is the level that essentially locks-in profitable long-term customer relationships, and significantly raises the bar on a company’s competitors.”

And the 2004 Winners Are

For fifth consecutive year:

         CYTYC Corporation (Marlborough, Mass.)

         Haemonetics Corporation (Braintree, Mass.)

         JEOL USA, Inc. (Peabody, Mass.)

         Kronos Incorporated (Chelmsford, Mass.)

         VISX, Inc. (Santa Clara, Calif.)

For fourth consecutive year:

         Data Direct Technologies (Morrisville, N.C.)

         Datex-Ohmeda, Inc. (Madison, Wis.)

         Micro Focus International, Ltd. (Rockville, Md.)

         Newmarket International Inc. (Portsmouth, N.H.)

         Primavera Systems, Inc. (Bala Cynwyd, Penn.)

         RISO, Inc. (Danvers, Mass.)

         SERENA/Merant (San Mateo, Calif.)

         Waters Corporation (Milford, Mass.)

         ZOLL Medical Corporation (Chelmsford, Mass.)

For third consecutive year:

         3M Touch (Methuen, Mass.); also won in 2000

         Alfa Wassermann, Inc.

      (West Caldwell, N.J.)

         Analog Devices (Wilmington, Mass.)

         BostonCoach (Everett, Mass.)

         Checkpoint Systems (Thorofare, N.J.)

         CyberSource Corporation

    (Mountain View, Calif.)

         Dionex Corporation (Sunnyvale, Calif.)

For second consecutive year:

         Affymetrix, Inc. (Santa Clara, Calif.)

         Akibia, Inc. (Westborough, Mass.)

         Apptis/Planet Gov. (Chantilly, Va.)

         Boston Scientific (Natick, Mass.)

         Carl Zeiss, Inc. (Thornwood, N.Y.)

         FLIR Systems, Inc. (Portland, Ore.)

         Huber + Suhner (Essex Junction, Vt.)

         Per-Se Technologies, Inc. (Atlanta, Ga.)

         Symantec Corporation (Cupertino, Calif.)

First-time winners:

         Bio-Lab (Lawrenceville, Ga.)

         Commonwealth Aluminum (Lewisport, Ky.)

         NetScout (Westford, Mass.)

         Quantum Corp. (Irvine, Calif.)

         Shawmut Corp. (West Bridgewater, Mass.)

         Thermo Electron Corp. (Waltham, Mass.)

Note to Editors: City/state denotes either company headquarters or principal location where customer satisfaction work was conducted.

About Omega

Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2005, visit www.omegascoreboard.com or call (978) 256-3331.

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