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FOR IMMEDIATE RELEASE
Omega Honors 36 Companies for Delivering
‘World-Class’ Customer Service
Winners of Omega’s 2005 NorthFace ScoreBoardSM
Award consistently exceeded customer
expectations
CHELMSFORD, Mass.; April 25, 2005
– The Omega Management Group Corp., specialists in
implementing customer and employee loyalty management programs that result in
increased product
and service revenues, recognized 36 companies, one fewer than last year’s record
number, in presenting it's
2005 NorthFace ScoreBoardSM
Award during ceremonies on April
20 at its SCORE Conference 2005,
held at the Seaport Hotel in Boston.
The two-day event attracted 200 top executives in
customer service, call center operations, technical support,
sales/marketing and human resources to network and learn from industry-leading
speakers how to boost
revenue and profits by developing a loyalty management strategy that maximizes
customer and employee
satisfaction and retention.
The NorthFace ScoreBoard Award, now in its
fifth year, is presented annually to
companies who, as rated by
their customers, achieved excellence in customer satisfaction during the prior
year. “The NorthFace ScoreBoard
Awards reward
organizations who not only offer exemplary service to their customers, but who
also center their
existence on a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis,
president & CEO of Omega. “In 2004, more than 200 projects, many international
in scope, were judged
from over 50 companies based in the U.S. and abroad. We’re pleased to see that
many of the companies
are repeat
NorthFace ScoreBoard winners.”
Each of the award recipients qualified by
having measured their customer satisfaction levels at least twice
during the year in such categories as technical support, field service, sales
process, account management
and training.The award recipients are those who, based on survey responses from
their own customer base,
achieved a 4.0 or above out of a possible 5.0 score in any category measured.
“Omega’s market research indicates that companies
that consistently achieve a 4.0 rating or above are
establishing a loyal customer base,” said Anthony Santilli, chief customer
officer of Omega. “This is the
level that essentially locks-in profitable long-term customer relationships, and
significantly raises the bar
on a company’s
competitors.”
And the 2004 Winners Are
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For fifth consecutive
year:
CYTYC Corporation (Marlborough, Mass.)
Haemonetics Corporation (Braintree, Mass.)
JEOL USA, Inc.
(Peabody, Mass.)
Kronos
Incorporated (Chelmsford, Mass.)
VISX, Inc. (Santa
Clara, Calif.)
For fourth consecutive
year:
Data Direct Technologies (Morrisville, N.C.)
Datex-Ohmeda,
Inc. (Madison, Wis.)
Micro Focus
International, Ltd. (Rockville, Md.)
Newmarket
International Inc. (Portsmouth, N.H.)
Primavera
Systems, Inc. (Bala Cynwyd, Penn.)
RISO, Inc. (Danvers, Mass.)
SERENA/Merant
(San Mateo, Calif.)
Waters
Corporation (Milford, Mass.)
ZOLL Medical
Corporation (Chelmsford, Mass.)
For third consecutive
year:
3M Touch
(Methuen, Mass.); also won in 2000
Alfa Wassermann, Inc.
(West Caldwell, N.J.)
Analog Devices
(Wilmington, Mass.)
BostonCoach (Everett,
Mass.)
Checkpoint Systems (Thorofare,
N.J.)
CyberSource
Corporation (Mountain View, Calif.
Dionex Corporation
(Sunnyvale, Calif.)
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For second
consecutive year:
Affymetrix, Inc. (Santa
Clara, Calif.)
Akibia, Inc.
(Westborough, Mass.)
Apptis/Planet Gov. (Chantilly, Va.)
Boston Scientific
(Natick, Mass.)
Carl Zeiss,
Inc. (Thornwood, N.Y.)
FLIR Systems, Inc. (Portland, Ore.)
Huber + Suhner (Essex
Junction, Vt.)
Per-Se
Technologies, Inc. (Atlanta, Ga.)
Symantec
Corporation (Cupertino, Calif.)
First-time winners:
Bio-Lab
(Lawrenceville, Ga.)
Commonwealth Aluminum (Lewisport,
Ky.)
NetScout
(Westford, Mass.)
Quantum
Corp. (Irvine, Calif.)
Shawmut
Corp. (West Bridgewater, Mass.)
Thermo
Electron Corp. (Waltham, Mass.) |
Note to Editors: City/state denotes
either company headquarters or principal location where customer satisfaction
work was conducted.
About Omega
Since 1984, the Omega
Management
Group Corp.
has been a recognized expert in developing and implementing customer and
employee loyalty management strategy that lead to increased product and service
revenue and profits. The loyalty management services include customer and
employee surveys, employee incentive programs, key account retention strategies,
win-back strategies, competitive benchmark studies, and marketing of customer
satisfaction results to employees, customers and the marketplace. For more
information on Omega and SCORE Conference 2005, visit
www.omegascoreboard.com or call (978) 256-3331.
# # #
All trademarks, service marks and company names are
the property of their respective owners.
Five-time winners of the Omega
NorthFace ScoreBoard Award include (l-r): Norman Young and Michael
Biery, Kronos Incorporated; Lynn Merritt, VISX, Inc.; Craig Bolger, Haemonetics
Corp.; and Trish Wholey, CYTYC Corp. Presenting the award is John Maraganis (holding
award), president & CEO of Omega.
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