Carl Zeiss Meditec

Eight-Time Recipient of the NorthFace ScoreBoard Award

Key Take Away:

"Omega takes the guess work out of the customer satisfaction issue. Their survey system allows us to target improvements and monitor results. We have been able to generate greater than a 10% improvement in customer satisfaction year over year."

Kevin Thorne
Vice President, Customer Care

(NorthFace ScoreBoard Award accepted by Savio Gadhela, Services Marketing Manager, Carl Zeiss Meditec)

About Carl Zeiss Meditec:

Carl Zeiss Meditec offers innovative solutions for the future-oriented markets of Medical and Research Solutions, Industrial Solutions, Eye Care and Lifestyle Products. The company develops and distributes surgical microscopes, diagnostic systems for ophthalmology, microscopes, lithography optics, industrial measuring technology, eyeglass lenses, planetarium technology, optronic products, camera and cine lenses, as well as binoculars and spotting scopes.

View Carl Zeiss Meditec's Annual Customer Satisfaction Report Card for Field Service (2009).

View Carl Zeiss Meditec's Customer Loyalty Program Literature.